6/10 – Okay
Thomas
12. März 2025
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Kommunikation
View from the apartment was absolutely stunning. The apartment was comfortable, modern, and well equipped, and spacious enough for two for a week. Nice big bathroom with two sinks! Staff were friendly.
On the down side, I do not think the integration with Expedia is very well thought out. The property seemed to have trouble contacting us or even responding to our messages, at one point telling me they didn't have my phone or email address despite somehow managing to send me marketing communications multiple times per day. Also at one point we owed them money for ski hire, had no clear payment instructions and through pure trial and error I found a way to pay through their website using some random made up username sent in the booking confirmation. The check in was very poorly managed in my opinion - we were arriving shortly after 8pm and despite having our deposit nice and early the residence would not share access information for self check in until less than an hour before we arrived, even as we explained we'd be driving through the mountains and no guarantee we'd have signal.
As mentioned the staff are very nice but don't expect to be treated like a hotel guest despite the high price. E.g. basics like toilet paper not supplied or supplied very grudgingly, even though it obviously makes no sense for short term guests to go out and buy everything.
Finally, more could be done to make the spa a relaxing experience for guests as it is overrun by children.
Thomas
Aufenthalt von 7 Nächten im Februar 2025