2/10 – Ungenügend
William
3. Juli 2025
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Kommunikation
Roomo – Never Again!
Sometimes it’s difficult to give a bad review because you wonder if you’re being too harsh on the establishment, but that’s not the case with Roomo.
My wife and I have stayed in many hotels in Brazil, some of which were of a very high standard (Copacabana Palace, for example) to others that were average or very poor. We have never stayed anywhere as disagreeable as the Roomo establishment in Alto do Ipiranga in São Paulo. I know it’s not a hotel, but it has most of the amenities of a hotel
The problems started with our arrival. Roomo is advertised as ‘a flexible, hassle-free rental model for residential buildings’, however it’s anything but hassle-free. It took us 40 minutes to get from reception to our room due to the bureaucracy – via WhatsApp, they asked for a printout copy of our reservation, which was in my laptop in a suitcase and, being stuck in reception, I had no access to a printer. Then, because I hadn’t previously noticed that I had to provide my wife’s details, I had to send (via WhatsApp) her full name, her Brazilian tax reference number, her date of birth, her address (same as mine), her email address, her WhatsApp telephone number, a photo of her ID and a selfie. We had to do this while stuck in reception (basically, a corridor) instead of letting us into our room, which was already fully paid. It was the start of a poor experience.
This text box doesn't allow me to continue - not enough space.
William
Aufenthalt von 8 Nächten im Mai 2025