2/10 – Ungenügend
Matty
7. Juli 2025
Verbesserungswürdig: Sauberkeit, Komfort des Zimmers und Kommunikation
BEWARE OF ROACHES!
Hotel is located inside a dirty alley and the lobby was filled with trash. People were smoking and gathering right outside of the window. The stairs are EXTREMELY narrow and steep, pictures don't show how dangerous the interior staircase is in the apartment.
We informed the hotel that there was both trash and roach traps in the room, that we have asthma and people were smoking outside the window, and that we had a mobility issue and the stairs were unsafe.
They REFUSED to move us to another room that was confirmed available without charging us an additional 200% or for that same overcharge, having us move across town with all of our luggage to another hotel.
We spoke to customer service for HOURS. Instead of moving us to an available room that was cleaner and unbooked for free due to the rooms being roach infested, they tried to charge 200% of the nightly rate. Due to paying for concert tickets and unable to move elsewhere before, we had to stay the night at this terrible place.
After not being able to sleep because we were watching to ensure a roach that was crawling around frantickly on the ceiling didn't land on our heads at night, we booked another hotel at 4 am and got out of there missing part of our vacation day waiting to check in at the new hotel!
Save your money and sanity! This place opened a WEEK before our arrival and is already disgusting and infested. After all this we still had to fight to finally get our refund for this property.
Matty
Aufenthalt von 4 Nächten im Juni 2025