Understand your payments report 

The payments report shows all transactions associated with a booking paid through us so that you can track payments and refunds. The report includes payment history for paid, refunded, and partially refunded payments. 

Payments report definitions 

RefID 

The unique transaction ID for a payment made toward a booking at your property. 

Payout IDThe unique ID for a payout batch that includes disbursements for one or more bookings.

Reservation ID 

This is a unique ID for each booking. If the booking has multiple payments or refunds, it will be the same for each of those payments because it’s associated with the booking. 

Check In/ Check Out 

The dates for the booking. 

Number of Nights 

The number of nights for the booking. 

Source 

The site the traveler booked on. This information is not always present. 

Subscription Model 

Your subscription model at the time of the booking. PPS means Paid Subscription and PPB means Pay-per-booking. Not always present / No longer present.

Payment Date 

The date the guest completed the payment. 

Disbursement DateThe date the host's disbursement was sent to them.

Payment Type 

The type of payment made towards the booking (for example, a rent payment or refund). 

Property ID 

Your property's unique listing identifier on our website. 

Guest Name 

The name of your primary guest. 

Payment Method 

The guest’s payment method used to make the booking. 

Taxable Revenue 

The total taxable charges associated with the booking (rent and fees) charged by you. If rent is taxable, but a fee isn’t taxable, then it will contain only the taxable rental amount. If the fees are marked as taxable, then this will be the sum of rent plus those taxable fees. This column includes the rental amount, additional guest fee, and user-defined fees marked as taxable. It doesn’t include guest products such as Property Damage Protection or damage deposit.  

This section will include nothing if the tax is marked as included in amount, I do not collect tax, or if your tax settings page shows that we’re collecting and remitting taxes on the bookings for your rental property at pre-defined rates. 

Non-Taxable Revenue 

The total non-taxable charges associated with the booking (rent and fees) charged by you. If you don’t define tax, or if there are fees not marked as taxable, the sum of those amounts appears in this column. This section includes user-defined fees not marked as taxable, damage deposit, rental amount, and additional guest fee if the tax is marked included in amount or I do not collect tax. This section doesn’t include guest products such as property damage protection. 

Guest Payment

Payment-specific records for each payment and refund. Each transaction will have its own row. Rent payments will be positive and list the amount the guest paid on that payment record. If the guest makes one payment in full it will equal Taxable Revenue + Non-Taxable Revenue + Tax + Service Fee. 

Refund payments will be negative, with no revenue listed, and the amount shown is paid to the guest. 

Your Revenue 

The amount the guest paid for the rental minus the Service Fee. 

Payable To You 

The amount received as a final amount owed to the owner with all processing fees taken out. If you require a refundable damage deposit, the amount is included in this column. Refundable damage deposits are held in escrow by your payment provider at the time of payment. If the damage deposit is refunded, the deduction will show as a separate transaction in the payment report. 

Tax 

The Tax (US), VAT Tax (EU), or Other Tax (optional) set by the owner in the Taxes and Fees section. 

Service Fee 

The service fee amount collected from the traveler by us in the first payment. 

Currency 

Type of currency used to pay for the booking. 

Commission 

The amount charged by the brand when a booking is made through our website. Commission only applies to pay-per-booking listings. The commission for the entire booking is captured on and deducted from the first payment. Commission is refunded in the event of a cancellation with a full refund or when commission is overcharged on an extra payment added as the refundable damage deposit (RDD). 

VAT on Commission 

The Value Added Tax (VAT) that we pay on the pay-per-booking commission we charge in the EU. This is paid by the owner as a deduction from their booking. 

Payment Processing Fee 

The amount paid to our payment provider to process a credit card payment. 

Deposit Amount 

The amount directly deposited to your account minus the Payment Processing Fee and Service Fee. If you require a refundable damage deposit, it will be included in this column. Refundable damage deposits are held in escrow by your payment provider at the time of payment. If the damage deposit is refunded, the deduction will show as a separate transaction in the payment report. If you claim damage against the damage deposit, those funds will be deposited to your account. 

Stay Tax We Remit 

The amount of stay or lodging tax we’ve collected and remitted. Property owners are responsible for any taxes associated with renting their property, but some jurisdictions require us to collect and remit lodging tax for online bookings. 

Stay Tax You Remit 

The amount of stay or lodging tax you’re responsible for remitting to your local jurisdiction. 

Refundable Deposit The original refundable damage deposit amount paid by the guest on the transaction. 

Payout

Rent payments start with a guest payment and add negative values for fees, resulting in the amount paid to the owner.  

Refunds start with a negative guest payment amount and add positive values for fees, resulting in the amount the owner paid out for the refund.