2/10 Terrible
Kevin & Janai H.
19 May 2024
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Very Disappointing
We arrived a bit early and noticed numerous hangers and a drying rack (relevant to the washer/dryer problem), and asked if we could leave our stuff while the cleaners finished up, and were granted that. We returned at 3pm and immediately noticed that the host, Patricia, had only left us each one hand towel and one bath towel for our four night/five day stay. I messaged the host and asked for one more bath towel for each of us due to the length of our stay and was informed that one each was standard for our stay and we could purchase two more towels for 20 euro each; extorting us for what would be a minimum acceptable number of towels for our stay. We stated this was unacceptable, guests shouldn't have to spend their vacation doing laundry. We were Superhosts on this and another vacation website, this is not how to treat guests.
That leads to the misrepresented washer/dryer. We were provided no instructions for a combination washer/dryer. After much back and forth,from Patricia and her colleague, we found that the washer didn't properly spin, and the dryer didn't work at all (after 4 hours our clothes were still wet). We spent most of our arrival day trying to do laundry and drying it on hangers all over the apt. until the following day. Following our valid complaints, Patricia threatened to cancel the remainder of our four night stay, so we ended up having to move to a hotel at great expense. The couch is stained and filthy. We have requested a full refund with no reply.
Kevin & Janai H.
Stayed 4 nights in May 2024
