4/10 Poor
Darci H.
17 Apr 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Beautiful but frustrating -
Saw past issues no hot water. Assumed it was fixed. Stayed (4nights, 5 days) After arrival, my brother, certified plumber checked the water, no hot water! Called the # to get the issue addressed.
Were told the prior guest had the same issue, but they were able to get enough hot water for a quick shower. She said to boil water for showers. We had 4 adults and two kids aged 5 and 1. No way was that going to work! Rep. told us she would refund us half our money. We should have known about this issue prior to arrival. She said the owner from Texas was going to bring a new tank over the weekend. My brother offered to help install if the owner could get it quickly.
Next day, rep. called. Reiterated we have no hot water to shower, wash dishes, wash clothing, or wash our hands. The rep said she had the authority to provide a full refund. With that said we thought okay we can make it work.
Left on Sunday morning. On Monday I looked at our statement and we were only refunded $114.00! That’s not even one day stay at that place. Needless to say, we were not happy. I called the rep but at no surprise no answer. I sent her a text message and she replied that she did everything she could and to not be rude. I said you lied to us; we want our money. I also received automated text messages about our stay and provided the details in which I was told there would be a report submitted. This all happened on 3/18/2024. As of today 4/2/2024, we have received no answer and no additional refund.
Darci H.
Stayed 4 nights in Mar 2024
