We stayed there with our 7 year old and 3 year old. Michael is very fast at responding to questions. The pool was perfect and Harborside restaurant next door is an added perk. It is close enough to the boardwalk and all of ocean city fun without the noise. My only recommendation is to have a typed out info page with pertinent information, wifi info, location of circuit breaker, list of favorite dinner spots, etc then we wouldn't have had to bother Michael as much that first day. But he responded without any issues.
The steps upstairs are narrow and steep so that might be hard to navigate for some. The beds were comfy and they had all towels needed for the house.