Host gave us incorrect door code to check in and no instruction on which wifi network to connect. Those items were rectified without too much hassle.
We booked because listing stated, and owner confirmed, complex had a heated pool. Big driver of vacation was to hang by the pool, swim and enjoy some family time. When we stated our disappointment about the lack of heated pool, the host was initially receptive to finding a solution, however when we suggested cleaning fee be waived as a gesture, we received a text from the host that said, "you're out of your mind". We did our best to make use of the hot tub at the complex, but a day later the whole area was closed due to some fencing issues. Owner offered some cash back to take kids to a public pool , but the links offered were for private spaces not available to us. When we suggested getting VRBO involved to help us work through the challenge then we were really met with some alarming texts from the host. Including, but not limited to: "time for us to call the authorities and have you and your family evicted from our property", and "You should probably get some courage and pick up the phone and call me like a man...Quit acting like a 13 year old girl". Also from the host: "VRBO has encouraged me to give them (our family) one more try and then call the police and have you thrown out", and finally from the host, "I would start packing or buy a clue and be rational".
Needless to say, this left us feeling exceedingly unsafe and threatened. We attempted to find an alternate place to stay for the remainder of our time in Phoenix, but after calling multiple hotels and resorts found that everything was at full occupancy.
Even after all for this, we respected the space, left it tidy and clean and rolled the bins out to the curb before departing.
We would never book with this host again.