6/10 Okay
Bianca N.
27 Aug 2023
Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness
Great at the beginning, nightmare at the end.
Checked in and everything was awesome. Leon sent gardeners over to work on the landscaping upon check-in and was attentive. When asking to extend, everything was good to go and the first extension payment was requested almost a month after we agreed to extend.
I was charged multiple times and opened a case with VRBO. They let me know that they were working on things and would get back to me. I followed up every day for weeks with no actual help and I think Leon faced a similar issue. We both we're trying to get this rectified.
I think eventually, Leon faced pressure and he decided to show up to the property unannounced with his team (Jean + Site Manager) demanding he enter the property and force us to come out.
Leon and his team filmed my female colleague in her underwear, blocked the car of another pregnant colleague and attempted to prevent her from leaving the premises. (She wasn't staying and only came to help relocate)
All of this was recorded and we were demanded to Zelle funds directly to the host which goes against the policy and larger goal of VRBO and similar platforms. Further, this was a company trip and they wanted me to Zelle personal funds on site and used scare tactics to try to make this happen.
I don't think this was Leon's intention. I do think he showed poor leadership choices and did not handle the situation in a safe way.
I've disputed the transactions and look forward to resolving the issue directly with VRBO, but would caution future guests
Bianca N.
Stayed 92 nights in May 2023
