Property is great overall - spacious, clean, excellent movie room, amazing kid rooms, included resort pass, included pool towels, hot tub was hot, and Jeeves is a great property mgmt company which the owners use.
Just a couple reasons why I rated 4 instead of 5:
- front door lock was very difficult and confusing to use. Many folks in our party had a hard time understanding how to unlock the door bc it seemed to be several steps after entering code and it didn’t work consistently.
- you had to run the water a very long time (like several mins) in the shower before hot water came. Hot water stayed most of the time but a couple folks said it would come and go.
- water pressure in the showers is quite light.
- outdoor area could have been cleaner when we arrived: broken glass in the bushes, empty aluminum can in the pool, empty water bottle under the table.
- movie room chairs initially didn’t work. We had to figure out how to wire them together for power. After that, they worked great.
- not many hand towels throughout the house in kitchen and bathrooms