4/10 Poor
Rebecca E.
13 May 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
ROACHES!! AVOID THIS PLACE! ROACHES!!!
Arrived to this unit, my husband and I. Very good location that is true. Across from restaurants and bars. First night we go to bed and wake up, turn light on in kitchen and there are roaches longer than your index finger all on the pullout couch and floor. When you arrive there is a Welcome Binder with info like things to do and on page 4 is BUGS YOU MAY FIND IN YOUR UNIT. WHAT?! This could have been posted prior to booking. It’s an issue or it wouldn’t be in their welcome binder. Under sink there was 3 different cans of bug and roach spray. This is an obvious issue. Contacted the management that night and just said they would send someone to spray the can for us. Condescending. Rude. We wanted to leave our week vacation trip and offered to pay for first night. He repeated no refunds. I have video and pictures. Called VBO and they were no help whatsoever and said it was up to owner. Not to mention the air conditioner is a wall unit, it never got below 78-80 every day. Misrepresented and disgusting pests. No advocate for us in this situation. STAY AWAY, there are many other options available.
Rebecca E.
Stayed 5 nights in May 2024