6/10 Okay
Verified traveller
20 Feb 2023
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
Bonnet Creek
The Bonnet Creek Property is beautiful. I have stayed here many times as guest of owners, but I would not book this property through VRBO again. We booked and paid for an entire week and were told halfway through our vacation by both the property (Bonnet Creek) and VRBO that they would not be able to honor the final three nights of our stay forcing us to have to pack up and secure additional accomodations elsewhere. The checkout at Bonnet Creek had to be done on Wednesday before 10 am resulting in an entire day of our vacation wasted. I had communicated with VRBO on the previous day and had requested they address this issue as this was not part of our agreement. I was told to wait untill the checkout time the morning of the day it was to be taken care of and then was told by VRBO that, although I had booked this reservation from the 11th thru the 18th they were not going to be able to honor the reservation and I had to leave! I was offered another reservation at a property about 18 minutes away which I declined. My reservation was for Wyndham Bonnet Creek for the entire week and had been paid in full back in December of 2022. This interaction with VRBO ruined my vacation. Our stay was to be at Wyndham Bonnet Creek for a week and we found ourselves being evicted from our condo so that cleaning staff could make the condo ready for the next guest. We then spent 2 hours in a vehicle trying to secure another 2 bedroom condo in the same area so that we might salvage some of trip.
Verified traveller
Stayed 7 nights in Feb 2023