We Never had a chance, we left Dallas around 12 pm and we had multiple stops due to my infant and kids .
While we were 1 hour away, I messaged The property advisor named Enrique letting him know about our arrival and asked him what was the procedure on getting into the house when we got there. This was all through the app , he never responded or reached out to us in any form or fashion. 5 minutes later I received a email notification stating that our money was reimbursed and our reservation had been canceled. "" At that moment my heart fell and was in panic mode . Just knowing I had my 2 year old son and 6 month year old son, 9 year old daughter and 17 year old and wife and nowhere to go in a city we've never been.
Devastated is a word I can truly use in this situation when I had to explain it to my family while driving in raining conditions. To see the heart break in their eyes at the moment was not how I wanted to picture our small mini vacation get away.
Apon reading more information on why we were canceled in the email, this was the reason """""
Cancellation details
Reason:
Property is unavailable
Message from host:
We just found out A/C unit stopped working. Our tech ordered parts but will be here on Tuesday."""
Pretty unprofessional if you ask me , on the day of.... how did the Tech order parts before we were even advised of the problem? We had to settle for a guest house at 11 pm. Compensation is key factor that needs to addressed,