4/10 Poor
jennifer c.
28 June 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Beautiful with terrible service
The house is beautiful and provides many "at home" amenities. The beds were also comfortable.
However, there were roaches that were 2 inches in length. We killed a few on the front porch and back patio, in the house on the kitchen and laundry room floors, and on the couch. We reached out to Vacasa immediately but all we received was a canned response of "we apologize for the inconvenience and have reached out to the local manager." Long story short, nothing was done to right the situation. We didn't use the living room furniture because we were afraid a roach would crawl across us. We didn't feel comfortable cooking in the kitchen and only used the fridge for cold items while the rest of our food remained in our van, meaning we spent additional money on eating out for all meals instead of just dinner.
I am pretty reasonable and understand that bugs increase after a storm and also understand that the problem might not be fixed in the two days we were there, but no additional response, after apologizing for the inconvenience, is as disgusting as the roaches. Coming out and spraying the perimeter of the house or refunding some of our money for not being able to use half of the amenities would have been appropriate gestures in the right direction. If we had arrived earlier in the day or were staying longer than two days, we would not have stayed there. One of the main reasons we went for a rental home was to be able to cook and we couldn't without roach worry.
jennifer c.
Stayed 2 nights in Jun 2024
