8/10 Good
Julie D.
25 Apr 2024
Liked: Cleanliness, communication, location
Disliked: Check-in
A few changes could go a long way!
Overall our stay was great. It is likely we would stay again but there are a few items that were frustrating and if they can be corrected, it would go a long way!
All of our emails regarding check in stated no later than 4:00 p.m. our door code would be sent via text. We were at the house, ready to get in and get settled and did not receive any information about getting into the house until almost 4:30. The manager said this was due to low staff. I get that it takes time, but if the contract says no later than 4:00 p.m., then that should be when the code is sent. The description listed the third floor pull out couch as the final sleeping option. However, there were no linens or pillows for this bed. We had to call to get linens sent to the house and all that was brought was sheets. We found extra pillows from throughout the house. If this is listed as an option for sleeping--this should have been included at the house from the beginning. I am sure that finding suitable mattresses for a rental is difficult, however, the first floor mattress had broken springs and was sunken in various spots of the king bed. The other mattresses seemed to be older and in need of replacement as well. The ceiling fan in the second floor master could only be on if the light was turned on.
We asked about the coffee pot set up before arriving: Keurig or full pot. We were told both were available and brought our K-cups--however no Keurig, but there was a Nespresso! Little fixes to be great!
Julie D.
Stayed 7 nights in Mar 2024