6/10 Okay
Haston S.
23 Oct 2023
Liked: Cleanliness, communication, location
Disliked: Listing accuracy
Nice Place
The dwelling was very nice, however regardless of how nice a place is, the booking process could have gone a lot smoother. Once you book this place their verification process is less than desirable. Which was painful, to say the least. They want you to use a third-party app that I’ve never heard of and take a photo of your driver’s license (front and back). Then a selfie photo, and a credit card photo. I had already paid in full for the house, with the same credit care two weeks before we arrived. There was no issue with my card.
When I was taking all of the photos, and trying to up load them to their app, it failed to capture my credit card. After a few attempts, I notified the company hadling this verification process, and they told me I could drive all the way up to their company offices in Gatlinburg, TN which is 5 hours from my house, so I can show them my credit card! After completing this 5-hour drive, I would then have to drive 3 1/2 hours down to VRBO house. Which would make a 9-hour drive.
Thankfully I called the VRBO customer service phone number and spoke to an awesome agent who almost choked when I told him what they wanted me to do. Of course, he called, and they didn’t answer the phone. He explained, he would call me the next day -- Which he did. Magically the folks at Georgia CFY (Cabins for You) emailed me the next day and told me my booking was verified and have a good trip.
The registration process needs to be improved!
Haston S.
Stayed 3 nights in Oct 2023
