4/10 Poor
David G.
9 Jan 2024
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Bugs and bad smells
Here's the good: It's a nice-looking 3-bedroom condo facing the gulf with a great view of the grounds. It was easy to check in, get parked, and up to the room. Pools and hot tubs were heated and relaxing. The master bedroom bed was comfortable. The kitchen had most of everything we needed to make some light meals and share them around the table. The not-good: The water heater for the unit is small, so if you have more than 3 people staying, you will likely lose your hot water and it will take awhile to get some back. Here's the bad: There is a very noticeable musty/moldy smell when you come through the front door. The front door has a big crack in it so moisture is probably getting through. Then we noticed bugs in the kitchens and bathrooms. Little black bugs that looked like ants but weren't. On the counters, sinks, plates, silverware, etc. We called the management company and they sent a guy to spray. It didn't do any good because the next day they were back. Then my kids noticed bite marks on their arms after sleeping in the middle bedroom beds. They also complained that the mattresses reeked, so they didn't sleep on them again after the first night of our 4-night stay. We called the management company again (Vacasa) and they got back to us the following day to tell us we could leave that day if we didn't like it and not have to pay for the last night. Since it was Christmas Day, that wasn't going to work. In the end they offered us a small refund for the trouble.
David G.
Stayed 4 nights in Dec 2023