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2/10 Terrible
James L.
14 Feb 2023
Won't Rent Unit the again. Run! Roaches!!!
I left one star because there wasn't a "no stars" option. The unit had palmetto bugs (still a cockroach that can spread disease - they leave droppings as they walk across you floors, countertop, etc.) and "regular" cockroaches. We called the 800# to report the bugs and also went down to the front desk to discuss the infestation with the desk staff. We were assured that the matter would be taken care of. We were so disgusted with the bugs that we ended up checking out two days early. We actually got a call from the booking agency to see if we had checked out! It sounded like they wanted to rent to unit again for the days we had already paid for and never received reimbursement for. We called two times about a refund and still have not heard anything back. We are getting the runaround.
I feel as if they didn't give a crap about the bugs or our money as it's been two weeks and we still are hearing crickets....better than roaches.
Additionally, the unit was dirty and dated. The furniture was stained to the point I covered the sofa and chair with sheets to prevent touching the fabric. The photo in the listing is inaccurate. $2K wasted!
We left our luggage in our garage, despite shaking everything out, for a week before unpacking.