2/10 Terrible
April D.
5 June 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Poor communication resulting in not having our trip
This host did not respond to messages sent 5/18 and 5/19 to confirm the booking and so we could ask additional question. On 5/20 VRBO attempted to contact the host since we had no response with no luck. On 5/21 VRBO contacted the host with no luck and advised our booking would be cancelled and a full refund issued. On the day of check in 5/22 after the reservation was cancelled per VRBO and our trip was cancelled the host responded. As of 6/5the reservation was not cancelled and VRBO is refusing to refund. I would not book with this host as they have a history of double booking which is why we wanted to confirm the booking and clarify policy’s and we couldn’t even get a simple response back. We were traveling several hours with a large group and infants and could not risk the house being double booked or not actually available.
Now we have invested hundreds that are not being refunded by the host or VRBO and our kids lost out on a trip to Wilmington so hopefully this review prevents the same from happening as two guest within a year had issues!! Hopefully the host learns to communicate and recognizes the hardships this is causing guest.
April D.
Stayed 2 nights in May 2024
