2/10 Terrible
Aaron S.
8 May 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Owner cancelled last minute
I have no idea if this condo is great or not, but communication with the owner was abysmal. Less than an hour from our check-in time, i received a text from the owner cancelling the reservation due to some mechanical issue. While I understand that things like that happen, waiting until the last minute to cancel a 5 day rental is unacceptable. She refused to take my calls, did not go into the VRBO owner's system and cancel the reservation in a timely manner, and lied to me about when she tried to contact me. It was late in the afternoon when I was notified, so I had great difficulty finding something else. We ended up staying in a more expensive hotel away from the coast. VRBO's response to the situation was just as bad. I ended up paying more than 2x of the original cost since I had to book something else last minute on a holiday weekend. VRBO offered nothing. The owner offered nothing. It was an awful experience in every way. My suggestion is to have a backup plan if you are booking this condo because if something goes wrong, the owner has no problem leaving you without a place to stay for the week.
Aaron S.
Stayed 4 nights in Feb 2024