4/10 Poor
Jason and Leonie C.
30 Aug 2023
Disliked: Cleanliness, check-in, listing accuracy
Didn’t live up to expectations
Based on the description and photos, we were really looking forward to staying in this trullo. We were sadly disappointed. The property is not actually near Ostuni but about a 30min drive away. It would be more accurate to list it as Cisternino, which is about a 5-10min drive away and quite a nice town. The check-in process was difficult, we were provided with a map with instructions written in German but no street names. We were advised the day prior that the water on the property is not safe to drink - information that should be provided in the listing as it may influence the decision to stay. The biggest disappointment was that there was no air conditioning, contrary to the listing. To be precise, an air conditioning unit is installed, with a sticker that says “broken”. The fact that the owners are aware that the AC doesn’t work and yet continue to list the accommodation as having aircon is dishonest. The listing also includes a bidet but there was no bidet. The trullo was overcrowded with too much furniture and the owner’s belongings, to the point there was no room for us to set up our luggage and comfortably move around the place. The property information folder consisted of one double-sided page all in German, again contrary to the listing. Finally, the property was not clean. There were cobwebs around windows and furniture and the floor was dirty. Outside, the table umbrella is tattered and torn and the garden is overgrown with weeds and in desperate need of care.
Jason and Leonie C.
Stayed 6 nights in Aug 2023