2/10 Terrible
Laurie S.
10 Aug 2024
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Don't be fooled by the pretty pictures
The house had a strong, musty smell due to ineffective HVAC in the back of the house. The refrigerator was not cold and was 'sweating' upon arrival. We waited for a couple of hours for it to cool - it did not and we had food spoil. The grill was unusable and in serious need of repair as well as there were no propane tanks that were filled for use. The left side of stovetop griddle was inoperable as well. The living room floor had food on it when arriving, and most light switches were very dirty and old - full of mold/dirt. Management company did not send code 30 minutes prior to arrival, but two minutes prior to arrival. Management company was initially responsive to fixing basic needs that are "normal and customary" according to the listing, but then became defensive and unresponsive (we tried to speak with owner but she would not return our calls and left a harsh message on VRBO message board.) after we requested a partial refund for lack of use of kitchen appliances as well as complete interruption for our family dinner due to having to wait around for HVAC repairman and other workers sent to address the many issues. Therefore, we were unable to leave property to enjoy evening on the lake due to strangers we do not know in the house with our personal belongings. Management stated that they had "done the best they could", but were unwilling to do the right thing and compensate us for lost time and money. This home is very old and needs a lot of upkeep and renovations.
Laurie S.
Stayed 2 nights in Aug 2024
