6/10 Okay
Junghwa K.
21 June 2024
Liked: Check-in, communication, location
Week long stay, could use some improvements
The location of the stay was great. We had a family of five with four adults and one child. One room was not a full room, it is a closet that was converted to fit a twin bed. It was fine for our child but had to keep the door open as it felt a little too tight in there. We had challenges with lighting on the first night when we got in. Nancy was very responsive and sent someone over to help get this remediated. It was fixed within the first few hours. I appreciated the quick response especially on a Saturday evening. The refrigerator had a broken drawer and also struggled to keep our food cold. The water dispenser did not work. There were people working in the basement all throughout our stay. I found that to be a challenge given that it was not communicated ahead of time. Also, there was quite a bit of noise throughout the day which impacted us while we were trying to rest. He also had challenges with the folks working in the basement and having enough parking in the driveway. Overall the stay was fine, thankful we had a safe place for our family to stay for the week. But disappointed by the experiences we had.
Junghwa K.
Stayed 7 nights in Jun 2024