Upon check in we experienced ROACHES crawling on the kitchen ceiling, a dirty dishwasher, and when we went to get the broom and dustpan out of the pantry to get the roaches down, it was covered in food. It's no wonder they have roaches. We found dead roaches upstairs. I saw more roaches in 10 mins at this property than I did in my 15 years of owning my own Florida home.We immediately contacted the property manager (cobwebs hit us in the face when we sat down on the couch to make the call). The property manager showed up on site and killed another roach that came crawling out. She agreed, "You're right. You shouldn't have to experience this for the kind of money you are paying." Before we left, we all agreed to settle for a refund for nights 2-5. We went through all the proper procedures with VRBO directly. And the owner agreed to pay us directly after the VRBO payout. We still have not received payment and received a recent text from the owner saying we would not be receiving one. VRBO didn't act quickly enough during the whole process and states that since the payment has been processed to the owner, that they can't assist in the refund process. I held off on writing a review until now because human character matters to me and with proper management of the situation I would have been more understanding. The owners are dishonest, misleading, disingenuous, and conniving.And the property was just gross and not well maintained. Don't book this unless you want weeks of hassles!