2/10 Terrible
Rae B.
29 May 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Ruined Vrbo For Us!
We booked this stay for our friends, family, and ourselves for our wedding weekend in Grand Rapids, MI. We are originally from Wisconsin so this was about a 6 hour drive for us. My wedding was planned for Saturday 05/25/24 which was the same day we were checking into the rental. Before booking, I contacted the hosts to ensure that we could check in early as we would be arriving between 5 and 6 AM in order to get started with wedding prep and because I had multiple appointments booked (for hair, makeup, etc). When we arrived to the rental, the code for the lockbox would not work. We tried to contact the hosts but did not hear back for quite awhile. We also tried messaging customer service through the Vrbo app but they were unsuccessful in contacting the hosts as well. Finally, one of the hosts called me back and gave me a new code to unlock the lockbox. This code worked and we were finally able to get the key. We thought we were in the clear but we were not! The key only worked to unlock the deadbolt but did not work for the doorknob which was also locked. We waited another hour for the hosts to arrive to let us into the house. In total, we waited 3 hours and were unable to check in early as had been originally agreed upon & paid for. The rental was also not clean and there were insects (dead and alive) all over the floors as well as other signs that made it obvious that the rental had not been properly cleaned prior to our check in.
Rae B.
Stayed 2 nights in May 2024
