8/10 Good
Justine W.
28 July 2023
Liked: Cleanliness, check-in
Fabulous Villa but be aware.....
Firstly it is a fabulous villa, great for the 8 of us with lots of facilities and was immaculate upon arrival. However, the air conditioning did not work from the start in one of the rooms with a double bed. We were provided with a fan for the first night and mobile air con unit from the 2nd night, but these were both too loud to use at night and we ended up having to swap rooms.
Not ideal.
In addition, the 2 rooms on the bottom floor were not air conditioned and this made it uncomfortable to sleep in. And in all the time of our stay, the air conditioning was not fixed so will therefore potentially remain broken for the next guests.
I am aware that things happen, but I did have to follow up with the managing agents to find out when it would be fixed (they weren't sure) and for the amount that we paid for an air conditioned villa, I would not expect to have 3 of the rooms without air conditioning at all.
Also to note: At the rear of the villa there is now a building site, rather than the view that is shown on the VRBO Listing. Noisy and dusty.
I have contacted the management agents several times since our return regarding these issues and have had no reply which is disappointing.
Justine W.
Stayed 9 nights in Jul 2023