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2/10 Terrible
Laura S.
11 June 2024
First time disappointed in my stay. More to share
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
When we arrived to our home, the child protection alarm couldn’t be turned off every time we opened the door. I am familiar with the alarms as I’ve stayed at the resort cottages 6 times prior. I know that you have to push the button before you open the door everytime so the alarm doesn’t sound. However, this alarm would not turn off no matter what. I called and the girl who came out said it’s how that house is set up and the alarm is going to sound every time we open the door. Now we have a 6 month old so you can imagine trying to get her to sleep with the alarm sounding every 5 minutes ( we had 15 guests). Then I noticed we had no margarita maker and all my other stays we had one so I called again. They brought one. Also noticed the pool was very dirty so we attempted to skim the debris but no skimmer was provided. We hand scooped everything we could out. We had no silverware in the drawers and hardly no utensils at all. Not one dish rag. ( also know this stuff is all provided in the others homes). The entire house had not been mopped in I don’t know how long. Our feet were completely black from walking in the house. Every single one of us. We wore our shoes the rest of our stay. All of these things we let go until we woke up in the middle of the night sweating as the air conditioning broke! We called in the morning. Was told someone would be out that day so I stayed at the cottage that day and canceled my plans. They came to fix it and after a few hours they left without letting me know the outcome. I called them and they said the manager would be coming by. She came by and told us it was up to the owner to replace it and it could be another day and we could move. She was pleasant and handed me the keys. I had no car so she said the shuttle could help us bring things to the new house. We had already spent 16 hours in the heat and now we had to pack up all the babies things and elderly mother and fridges