6/10 Okay
Kim Y.
4 Dec 2022
Liked: Location, listing accuracy
Disliked: Check-in, communication
Thanksgiving vacation with family.
We loved the location of the unit and the view was fabulous! Having 3 large bedrooms and 3 full baths was great!
The unit itself is great. However, the management of the unit was lacking!!
We had trouble checking in. Several codes they gave us didn’t work. For the lockbox they had us try several codes for the padlock which they should have known what it was.
Throughout our stay we had to reach out to the property management for several reasons and I could not get them to respond. When they needed or wanted something from us I got several texts and emails back to back.
Once we finally got in the unit we noticed the cleaning was not up to standards. There was an ashtray outside full of cigarettes- IN A NON SMOKING property. The bathroom rugs were outside, some laying over furniture and some on the ground. There were massive cobwebs in the windows- clearly had not been touched in a very long time.
There were several dishes that had dried food on them or were just not clean. Before we did anything I had to run everything through the dishwasher.
The kitchen was stocked strangely. Only 1 wine glass…..for a place that sleeps 6?!?!
We had to purchase things in order to make the kitchen work for the holiday. I would have expected it be at least be stocked with basics (olive oil etc)
The twin bed did not have a mattress pad on it. The box springs for the 2 twins were so noisy we didn’t get any sleep the first several nights. Same issue as far as communication with the property management company. I reached out numerous times and finally when I got upset and demanded a response we finally heard back. They were kind enough to come and look at the situation and got approval from the owners to replace them and did that all in the same day which was so appreciated!! The water filter on the fridge was showing red and needed to be changed only to find out it wasn’t even hooked up properly. When they swapped out the box springs that fixed this for us then.
The condo is beautiful and has great potential but it needs someone to go through it thoroughly and bridge the gaps.
If I owned this unit I would consider a different Management/cleaning company.
Kim Y.
Stayed 7 nights in Nov 2022