2/10 Terrible
J H.
6 Sept 2024
Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Extremely disappointing
This house is lacking care & attention, which is a shame as the building is lovely & a great size.
However, there's no excuse for the dirty state of the house. There's a long list of things that needed to be cleaned but they include: kitchen shelves; light fittings; under the sofas; window frames; fireplaces & all the carpets. Everything is grubby & certainly not befitting of a luxury property.
In addition to the cleanliness issue, the house needs lots of TLC in terms of maintenance. Many things are just not right. For example, the back gate doesn't bolt, the front gate jams, the shelves in the door of the back fridge are cracking and should be replaced, the light fitting in the Jack & Jill bedroom doesn't work; the TV in the dining area doesn't work, etc.
At the time I booked the property, there was no mention of CCTV, which I'm now told by the host looks at the garden and the outside seating area. I consider this an invasion of privacy (given that none of us knew about it) and I've liaised with the host about this. She has now added that information to the property details.
I really pushed the boat out to rent this property to celebrate a big birthday with friends and family and feel badly let down by the experience we all had. I didn't raise these issue with the host at the time, but have done so since but have been disappointed in the way in which my feedback has been handled, hence this review.
J H.
Stayed 7 nights in Aug 2024