4/10 Poor
Nandi N.
3 Sept 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Disappointed
The communication was horrible. I booked and paid a month ahead of time and myself and my family arrived from another state, by plane and still did not hear from anyone. I called a few hours before check in time and finally got to speak with someone who told me the listing was being cleaned and that check in information would be sent to my phone 30 minutes before check in time, which was 3p.m. Check out time came and went and I called 10 times with no answer. I ended up having to call VRBO about being stranded with my family in a state we had not visited before. My husband was furious and tired, I was stressed and tired and our son was tired and just wanted to sleep. The VRBO representative was amazing and stayed on the phone until she was able to get some movement on the listing about our missed check in. We did not get into the listing until almost 2 hours late. My husband was in the process of looking for another place for us to stay. Once we finally got checked in, the common areas was fine but the bedroom was not clean and bedding was nasty, with stains, make up and hair. No one offered partial refund but with the fact we had to go to Walmart to purchase towels, wash rags and bedding just to sleep in the bed, I will not use this again.
Nandi N.
Stayed 5 nights in Aug 2024
