2/10 Terrible
Carey H.
7 Dec 2023
Liked: Cleanliness, check-in
Disliked: Communication, location, listing accuracy
Wasn’t inhabitable
We arrived after check-in because our request for getting in early wasn’t possible. Someone helped us figure out the parking in the garage. Which was so nice. The email from the owner said the tv was broken.
The big issue was that there was no heat and temperatures outside and in the apartment were cold. It had radiators, but no thermostat and when I turned the radiator knobs nothing happened. There also wasn’t enough bedding to keep us warm so we had to wear layers of clothes and still we froze all night. Also, the listing didn’t mention that the apartment was right next to the 290 expressway. So we were sandwiched between a loud expressway and behind was a commuter train running all night which was very loud. Finally there were three deadlocks on the door which made my kids worry that we were staying in a place that may have had a break in problem. Who has three deadbolts.
When I emailed the owner about us not being able to sleep in the cold apartment the second night I never received a reply. We had to sleep on a blow up mattress on a friend’s floor since it was Thanksgiving holiday weekend and they had a full house already.
I then reached out a second time asking for a refund or apology a week later, still no response.
Carey H.
Stayed 2 nights in Nov 2023
