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DoubleTree by Hilton Metropolitan - New York City

Luxury inn with 24-hour fitness centre and spa services

Photo gallery for DoubleTree by Hilton Metropolitan - New York City

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Room
Miscellaneous
Exterior
Miscellaneous

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
569 Lexington Ave, New York, NY, 10022
  • Grand Central Terminal
    ‪8 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪23 min drive‬

Rooms & beds

Spaces

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About the area

New York

Located in Manhattan, a neighbourhood in New York, DoubleTree by Hilton Metropolitan - New York City is in the entertainment district and near a metro station. Grand Central Terminal and Rockefeller Center are notable landmarks, and some of the area's activities can be experienced at Manhattan Cruise Terminal and South Street Seaport. Looking to enjoy an event or a game? See what's going on at Radio City Music Hall or Madison Square Garden.

What's nearby

  • 5th Avenue - 6 min walk - 0.6 km
  • Grand Central Terminal - 8 min walk - 0.7 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • Times Square - 13 min walk - 1.1 km
  • Broadway - 14 min walk - 1.3 km

Getting around

  • 51 St. Station - 1 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 32 min drive

Restaurants

  • ‪Schnipper's Quality Kitchen - ‬1 min walk
  • ‪The Mill - ‬2 min walk
  • ‪Lexington Market - Bars & Eateries - ‬1 min walk
  • ‪Panda Express - ‬2 min walk
  • ‪McDonald's - ‬2 min walk

About this property

DoubleTree by Hilton Metropolitan - New York City

Luxury inn with 24-hour fitness centre and spa services
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free inn. Additionally, valet parking, spa services and a business centre are on-site.
DoubleTree by Hilton Metropolitan - New York City offers 764 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the inn include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Filipino, French, Hebrew, Hindi, Serbian, Spanish

Amenities

Pet-friendly
Restaurant
Air conditioning
Laundry
Spa
Gym

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
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Pets

Pets allowed: less than 27 kg per pet
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Smoking

Smoking is not permitted

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Self-parking fee: USD 55 per night
  • Valet parking fee: USD 65 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is DoubleTree by Hilton Metropolitan - New York City pet-friendly?

Yes, this inn allows pets with a maximum weight of up to 27 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Metropolitan - New York City?

Self-parking is available for USD 55 per night. Valet parking is available for USD 65 per day.

What time is check-in at DoubleTree by Hilton Metropolitan - New York City?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at DoubleTree by Hilton Metropolitan - New York City?

Checkout is at noon.

Where is DoubleTree by Hilton Metropolitan - New York City located?

Located in Manhattan, this luxury inn is within a 15-minute walk of 5th Avenue, Radio City Music Hall and Grand Central Terminal. Rockefeller Center and Museum of Modern Art are also within 15 minutes. 51 St. Station is only a 2-minute walk and Lexington Av.-53 St. Station is 3 minutes.

DoubleTree by Hilton Metropolitan - New York City Reviews

Reviews

7.2

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 277 out of 1003 reviews
Rating 8 - Good. 348 out of 1003 reviews
Rating 6 - Okay. 170 out of 1003 reviews
Rating 4 - Poor. 95 out of 1003 reviews
Rating 2 - Terrible. 113 out of 1003 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property closed and didn’t let anyone know
Stayed 3 nights in Jan 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber und hochwertig zum kleinen Preis
Stayed 5 nights in Jan 2022

2/10 Terrible

Joy Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closed when we arrived. We waited outside the hotel, freezing cold
Stayed 2 nights in Jan 2022

2/10 Terrible

Arthur

Stayed 2 nights in Jan 2022

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled our booking a week before our stay and haven't refunded us
Stayed 2 nights in Dec 2021

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like nothing because they closed 😞
Stayed 4 nights in Dec 2021

2/10 Terrible

MARIA ISABEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
Stayed 2 nights in Dec 2021

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
Stayed 3 nights in Nov 2021

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apesar que no abrieron el hotel fueron responsables al darme otro estadia
Stayed 3 nights in Oct 2021

2/10 Terrible

March

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Locked and Closed

Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
Stayed 3 nights in Nov 2021

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort

Accessibility

The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
Stayed 1 night in Nov 2021

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2021

10/10 Excellent

Rashad

Stayed 4 nights in Oct 2021

8/10 Good

Regan

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Sandra Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend.
Stayed 4 nights in Oct 2021

2/10 Terrible

Cesar

Stayed 3 nights in Oct 2021

2/10 Terrible

Tammy Lee, Tustin

Stayed 4 nights in Oct 2021

2/10 Terrible

John, Temecula

Disliked: Staff & service
We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job
Stayed 2 nights in Oct 2021

2/10 Terrible

gianna

Stayed 1 night in Oct 2021

2/10 Terrible

Lindsey

Stayed 2 nights in Oct 2021

10/10 Excellent

Federico

Liked: Staff & service

Excellent Vacation

We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.
Stayed 3 nights in Oct 2021

2/10 Terrible

Bryan

Stayed 1 night in Oct 2021

2/10 Terrible

Oscar, Bogota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

2/10 Terrible

Kishana W

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival.
Stayed 1 night in Oct 2021

2/10 Terrible

Archana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad treatment by double Tree and Hotels.com

The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.
Stayed 2 nights in Oct 2021