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Axkan Tulum

Hotel in Tulum with 24-hour front desk and outdoor pool

Photo gallery for Axkan Tulum

Outdoor pool
Outdoor pool
Front of property
Room
Breakfast area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
CALLE CHAN CHEN MZ 6 LT 1, Tulum, QROO, 77760
  • Tulum National Park
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Playa Paraiso
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪55 min drive‬

Rooms & beds

Spaces

Balcony
Number of living rooms
Garden

View all photos for Superior Room, Multiple Beds, Balcony, Pool View

Room

Superior Room, Multiple Beds, Balcony, Pool View

  • 32 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Room

Standard Room, 1 King Bed, Balcony, Pool View

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Balcony, Pool View

Room

Family Room, 2 Double Beds, Balcony, Pool View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tulum

Located in Tulum City Center, a neighbourhood in Tulum, Axkan Tulum is near the airport and near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Xel-Há Park and Holistika Art Walk are also worth visiting. Discover the area's water adventures with snorkelling and boat tours nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Gran Cenote - 5 min drive - 4.3 km
  • Tulum National Park - 7 min drive - 6.0 km
  • Tulum Mayan Ruins - 8 min drive - 5.3 km
  • Las Palmas Public Beach - 10 min drive - 7.4 km
  • Playa Paraiso - 11 min drive - 8.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 38 min drive

Restaurants

  • ‪Los Hidalguences - ‬2 min walk
  • ‪Los Morros - ‬8 min walk
  • ‪Fondo de Bikini - ‬7 min walk
  • ‪Cetli - ‬12 min walk
  • ‪Pozoleria la Mexicanita - ‬5 min walk

About this property

Axkan Tulum

Hotel in Tulum with 24-hour front desk and outdoor pool
Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance.
Axkan Tulum offers 28 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Spanish

Amenities

Pool
Parking included
Free WiFi
Restaurant
Air conditioning
Breakfast available

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
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Pets

No pets allowed
default

Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for continental breakfast: from approximately MXN 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

Frequently asked questions

Does Axkan Tulum have a pool?

Yes, this property has an outdoor pool.

Is Axkan Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Axkan Tulum?

Self-parking is free at this property.

What time is check-in at Axkan Tulum?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Axkan Tulum?

Checkout is at noon.

Where is Axkan Tulum located?

Located in Tulum City Center, this hotel is 0.6 mi (1 km) from Dos Aguas Park and 2.8 mi (4.5 km) from Tulum Mayan Ruins. Hospital de Tulum and Temple of Doom are also within 1 mile (2 km).

Axkan Tulum Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 39 out of 80 reviews
Rating 8 - Good. 26 out of 80 reviews
Rating 6 - Okay. 10 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice pool

It is a little far from downtown, but the pool makes up for that. It was clean, the employees were all very nice and the beds were comfortable.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viajé con mi familia para celebrar el cumpleaños de mi hermano y la graduación de mi sobrina y fuimos los mas felices! la habitación super cómoda, con lo necesario para esta cómodos, El A/A enfría super bien por lo que no tendrán calor, la piscina bien, con un area aparte con banquitos y un barra, Los chicos de la recepción los chicos bastante amables, las instalaciones limpias y amplias; la vista de las habitaciones a la piscina y el mural de noche son muy muy relajantes!! El unico pero que le pongo es la zona del pueblo donde esta localizado, pero te rentan bicis y cerquita hay un food truck park y un centro deportivo donde puedes ir y dar la vuelta
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort

Couple trip

We visited in November and it rained a lot. Streets were flooded. The hotel was nice and the pool was comfortable but the room was nothing special. Kind of cool though that food delivery to restaurants was all the way to the hotel.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Cecilia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

ALEJANDRO RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel muy bien. La ubicación no muy buena pero de fácil acceso a la avenida principal. El servicio de los dependientes muy bueno
Stayed 1 night in Oct 2019

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Personal amable, instalaciones nuevas. Bonita alberca.
Stayed 2 nights in Jul 2019

8/10 Good

MARIADELPILARGU, PALENQUE CHIAPAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar muy bien de distacia del centro y sus cuartos limpios. que no me gusto que las cerrojos de las puertas no son buenas y cuando me iba a bañar a la alberca entro un perro a nadar, falta de control.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
L'hotel et la piscine sont bien, mais pas de petit frigo dans la chambre et l'emplacement de l'hôtel est loin de tout, ce qui n'en fait pas un endroit pratique. À noter que leur déjeuner continental inclu seulement une toast par personne, je laissais ma toast à mes enfants pour qu'ils mangent à leur faim... En arrivant, j'ai voulu annuler ma 3e nuitée (donc un bon 2 jours avant la 3e nuit) et ils n'ont jamais voulu me rembourser.
Stayed 3 nights in Mar 2019

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel dans une zone calme, ce qui est appréciable à Tulum. Propre, accueil et personnel agréable et souriant. Piscine appréciée des enfants. Un bémol : le petit déjeuner servi seulement à partir de 8h (voire un peu plus), alors que le site archéologique ouvre tôt => perte du petit déjeuner inclus si l'on souhaite comme nous visiter le site à la fraîche, et avant la masse énorme de touriste affluant après 9h30. A noter auss un défaut d'entretien de la douche de notre chambre, complètement entartrée, qui coulait très très faiblement. Résolu en démontant et grattant le pommeau de douche...
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel chitzen is actually in the town of piste.

Drove to this town to see ruins. Not much going on in this town. The hotel may have also had the nicest restaurant in town. Not much night life but the ruins were amazing. Good clean hotel with a/c and hot water and tv and internet. Whole town shuts down alcohol at 10pm.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Feb 2019

6/10 Okay

Walter

Disliked: Cleanliness, staff & service

Der schlechteste Service ever

Wir kamen um 13.00 Uhr an der Rezeption sagte man uns,ohne nachzuschauen, dass Check in erst um 15.00Uhr sei. Später stellte sich heraus,dass die Masse der Zimmer frei war. Obwohl wir ein 32 qm großes Zimmer mit 2 Betten gebucht hatten wurde uns ein Zimmer von der Grösse eines Abstellraums zu gewiesen und behauptet es gäbe kein anders.Erst als ich sah,dass es auch größere Zimmer gab, und Druck machte, könnten wir umziehen. Das Zimmer wurde nie gereinigt
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Okay, but water is important

The people were nice, but we didn’t get any hot water for the shower.... and the water was really weak.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great little hotel close to the Main Street in town
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near enough to bars, restaurants and a short drive to the beach. Great value for the location
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. Very quiet. Staff friendly. A bit of a walk to town but great
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel..confortable beds..polite staff..available parking...and beautiful pool..thank you
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019