I booked the Presidential Suites hoping it would be great. Ask for a king size bed non smoking room. Got two small beds in a smoking room. They never let me change. The Presidential Suites were supposed to be the best and have everything you will need for your stay. I had NO drinking water, an ironing board but no iron, no drinks or soda in the mini bar, no glasses to drink with IF I had drinking water, the Jacuzzi did not work, the room had tea, but NO way to heat it and no coffee. I went to the Customer Service counter 3 or 4 times over the next 5 hours. Had to find a cleaning lady to get water for the room. Had to go to the lobby to find the man to fix the Jacuzzi , The staff did nothing to help. Day two, had to again find the cleaing lady to have an iron for my clothes. I ask 3 times to talk to a manager, and all 3 times I was told NO. Serious this is the worse hotel in Boca Chica. They have NO customer service at all.