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The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy

Hotel with a 24-hour front desk, a short walk to Palazzo Vecchio

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Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is AU$245
includes taxes & fees
25 July - 26 July

Explore the area

Map
Lungarno della Zecca Vecchia 26, Florence, FI, 50122
  • Uffizi Gallery
    ‪8 min walk‬
  • Ponte Vecchio
    ‪11 min walk‬
  • Cathedral of Santa Maria del Fiore
    ‪14 min walk‬
  • Florence (FLR-Peretola)
    ‪11 min drive‬

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View all photos for Room, 1 Queen Bed, River View

Room

Room, 1 Queen Bed, River View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room

Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Room

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed

Room

Room, 1 Single Bed

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, River View

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Superior Room, 1 King Bed with Sofa bed, River View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Ground Floor

Room

Room, 1 Queen Bed, Ground Floor

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Ground Floor

Room

Superior Room, 1 King Bed with Sofa bed, Ground Floor

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Florence

Historic Centre of Florence, a neighbourhood in Florence, is home to The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy. Uffizi Gallery and Pitti Palace are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Cathedral of Santa Maria del Fiore. Galileo Museum - Institute and Museum of the History of Science and Boboli Gardens are also worth visiting.

What's nearby

  • Uffizi Gallery - 8 min walk - 0.7 km
  • Ponte Vecchio - 11 min walk - 1.0 km
  • Piazza del Duomo - 13 min walk - 1.1 km
  • Cathedral of Santa Maria del Fiore - 14 min walk - 1.2 km
  • Piazzale Michelangelo - 14 min walk - 1.3 km

Getting around

  • Florence Campo di Marte Station - 3 min drive
  • Strozzi - Fallaci Tram Stop - 5 min drive
  • Peretola Airport (FLR) - 38 min drive

Restaurants

  • ‪Empireo Rooftop View American Bar & Pool - ‬1 min walk
  • ‪Baldovino - ‬3 min walk
  • ‪Queer - ‬5 min walk
  • ‪Speakeasy - ‬13 min walk
  • ‪Lodge Club - ‬15 min walk

About this property

The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy

Hotel with a 24-hour front desk, a short walk to Palazzo Vecchio
This smoke-free hotel features a 24-hour front desk and free Wi-Fi in public areas.
The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy offers 22 accommodations with a hairdryer and free toiletries. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

Amenities

Free WiFi
Air conditioning
Breakfast available
24/7 front desk
Housekeeping

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 13 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1AKLP8JJM

We should mention

This property does not have any lifts
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy?

As of 29 June 2025, prices found for a 1-night stay for 2 adults at The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy on 25 July 2025 start from AU$223.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy?

There is free parking nearby.

What time is check-in at The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy?

Check-in begins at 4:00 PM.

What time is check-out at The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy?

Checkout is at 11 AM.

Where is The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy located?

Located in Historic Centre of Florence, this hotel is within a 10-minute walk of Arno River and Palazzo Vecchio. Uffizi Gallery and Ponte Vecchio are also within 15 minutes. San Marco University Tram Stop is 21 minutes by foot and Unità Tram Stop is 21 minutes.

The Sonetto Hotel Santa Croce, Sonder by Marriott Bonvoy Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 72 out of 162 reviews
Rating 8 - Good. 64 out of 162 reviews
Rating 6 - Okay. 21 out of 162 reviews
Rating 4 - Poor. 2 out of 162 reviews
Rating 2 - Terrible. 3 out of 162 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect little hotel near city attractions

Excellent service, my room was cleaned everyday, great location on the Arno, and lovely breakfast every morning. I will definitely stay there again and seek another Sonder hotel in the next city I visit.
Stayed 5 nights in Feb 2025

10/10 Excellent

YUN TSZ LAVINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staffs! Hotel is well located and walkable distance to museums, cafes and shops.
Stayed 3 nights in Dec 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean accommodations, beautiful view overlooking the Arno River, quiet, convenient location within walking distance to most major sites.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend. Easy and comfortable place to stay.
Stayed 4 nights in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and communicated fast. Room was very clean and perfect view
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at The Sonetto. The staff were absolutely incredible, super friendly, knowledgeable and approachable. The bed is super comfy, the room is a decent size and the property has a nice and quiet pateo where you can chill.
Stayed 1 night in May 2024

10/10 Excellent

Devika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were located along the Lungarno and had lovely views from our window. Very safe and beautiful neighborhood. Very convenient location near city center. We walked to most of the sites or able to take a busy easily. The staff were so kind and hospitable. Breakfast fare excellent! For our first trip to Italy has left lasting impression because of the Sonetto.
Stayed 5 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sonetto by Sonder

Hotel is actually in a great area and everything you want to see in Florence is an easy walk to get to. Hotel customer service was amazing and everyone was very helpful. Our room was smaller, but that’s all we needed. If you fancy a larger shower, be sure to book the larger room. Overall, very happy with our experience there.
Stayed 3 nights in May 2024

4/10 Poor

Robyn

Liked: Staff & service
Disliked: Property conditions & facilities
We were very disappointed in the room, a 'ground floor' was actually a basement room, the only window looking up through the hotel maintenance type area- it was noisy, not private and did not feel secure. The room smelt moldy, with poor ventilation. Erica, one of the concierges was wonderful and the hotel's location was good.
Stayed 6 nights in Oct 2024

6/10 Okay

Ruth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Needs updating and new bedding

Hotel well located, friendly staff. The room? Dated and a little dark... Bedding terrible, uncomfortable mattress, awful pillows. Tiny bathroom with shower that leaked all over floor. Carpet on floor of hotel room- didn’t seem quite clean... Walls super thin, we could hear someone snoring in the room next to us. Not a pleasant experience. I would book elsewhere next time

2/10 Terrible

Wei

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean. There were flees in the room and bit me. Hotel staff refuse to admit it's hotel's problem and didn't refund my money. And wifi signal in ground floor room is terrible, I need to stand close to the door to get internet signals. Terrbile experience ever!!! 不要住这里，房间不干净，网络信号差，工作人员态度很差。
Stayed 3 nights in Apr 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities
A pretty guest house with lots of beautifying elements, but missing a few key items. No AC, so open the windows, but no screens, so the mosquitos bite. Very poor WiFi. Weak telephone signal. Our shower wouldn’t drain on first night, but we mentioned that and was improved next day, though still backed up a bit. Staff are young and friendly and try their best to be helpful. Clean and comfortable beds. Big TV with lots of Italian channels plus a few good U.S. streaming service for free. If WiFi was great and screens on windows, or working AC, would book again. Oh - and communication by telephone with hotel in advance of trip was impossible. Sondar needs to unify online telephone numbers and have a working front desk phone that dependably is answered or has an answering machine with English greeting. Very good in baggage storage and advice on finding local stores.
Stayed 2 nights in Apr 2024

8/10 Good

Maiken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Chetan

Disliked: Cleanliness, amenities, property conditions & facilities
Should you stay here? I wouldn’t. The staff is very kind, but I ultimately had to relocate because I couldn’t continue my stay —even after switching rooms. For $20–$50 more per night, you can find a better hotel. I stayed in rooms 201 and 102, and neither looked as pictured. Both had noticeable excessive wear and tear (chipped surfaces, scuff marks) and felt unclean (dusty surfaces, mold in the shower, and a lingering odor). Pros: • Lovely staff – Helpful and assisted with luggage. • Good location – Overlooks the river and is close to Santa Croce attractions. Cons: • Rooms do not match photos • Noticeable wear and tear • Cleanliness could be improved I appreciated the staff’s efforts, but I wouldn’t stay again.
Stayed 8 nights in Feb 2025

8/10 Good

ALEXIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Roxane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel était disponible, attentif et à l’écoute de nos questions/besoins. La seule chose que j’ai trouvé difficile est que la dernière nuit nous avions des clients au dessus de notre chambre et l’insonorisation entre ma chambre et la leur n’est pas bonne du tout. Heureusement, ils n’étaient pas des clients bruyants. Sinon, 5/5 pour tout le reste.
Stayed 4 nights in Feb 2025

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

jakob

Stayed 14 nights in Jan 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so amazing and friendly. They accommodated each of our requests quickly and with a smile. Really good breakfast.
Stayed 5 nights in Dec 2024

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a simple small room but the layout made sense
Stayed 5 nights in Oct 2024

8/10 Good

STEPHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel endroit, avec un personnel agreable

Hotel tres sympa, personnel tres agréable et serviable, tres bien placé dans la ville pour tout visiter a pied. mais pas insonorisé, on entend les personnes dans le couloir et pour certains dzns leurs chambres.
Stayed 2 nights in Oct 2024

8/10 Good

Fernanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024