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Surestay Hotel by Best Western San Jose Airport

Hotel in San Jose with free breakfast and 24-hour front desk

Photo gallery for Surestay Hotel by Best Western San Jose Airport

Business centre

Reviews

6.0 out of 10
1 bathroom

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
1488 N 1St Street, San Jose, CA, 95112-4818
  • PayPal Park
    ‪3 min drive‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose McEnery Convention Center
    ‪6 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪4 min drive‬

Rooms & beds

-1 bedrooms

1 bathroom

Spaces

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About the area

San Jose

Located in Rosemary, a neighbourhood in San Jose, Surestay Hotel by Best Western San Jose Airport is near the airport and near a metro station. Travellers who have shopping on the agenda can visit Santana Row Shopping Center and Westfield Valley Fair Shopping Mall, while those looking for another kind of activity may want to check out Tesla Motors. Looking to enjoy an event or a game? See what's going on at PayPal Park or SAP Center at San Jose. Spend some time exploring the area's activities, including golfing.

What's nearby

  • PayPal Park - 3 min drive - 3.1 km
  • SAP Center at San Jose - 5 min drive - 5.5 km
  • San Jose McEnery Convention Center - 6 min drive - 6.6 km
  • Santana Row Shopping Center - 6 min drive - 7.3 km
  • CSU San Jose State University - 7 min drive - 5.2 km

Getting around

  • San Jose College Park Station - 4 min drive
  • Gish Station - 4 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 4 min drive

Restaurants

  • ‪4th Street Bowl - ‬5 min walk
  • ‪Bay 101 - ‬3 min drive
  • ‪House of Genji - ‬4 min walk
  • ‪Smoking Pig BBQ - ‬13 min walk
  • ‪La Victoria Taqueria - ‬6 min walk

About this property

Surestay Hotel by Best Western San Jose Airport

Hotel in San Jose with free breakfast and 24-hour front desk
This hotel features an outdoor pool, a restaurant and coffee/tea in a common area. Free continental breakfast and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Surestay Hotel by Best Western San Jose Airport offers 76 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Amenities

Pool
Breakfast included
Pet-friendly
Parking included
Free WiFi
Restaurant

House Rules

Check in after 3 PM
Check out before 11 AM
default

Pets

Pets allowed
default

Smoking

Smoking allowed: in designated areas

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts

Frequently asked questions

Does Surestay Hotel by Best Western San Jose Airport have a pool?

Yes, this property has an outdoor pool.

Is Surestay Hotel by Best Western San Jose Airport pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Surestay Hotel by Best Western San Jose Airport?

Self-parking is free at this property.

What time is check-in at Surestay Hotel by Best Western San Jose Airport?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Surestay Hotel by Best Western San Jose Airport?

Checkout is at 11 AM.

Where is Surestay Hotel by Best Western San Jose Airport located?

Located in Rosemary, this hotel is 0.8 mi (1.3 km) from Casino M8trix and within 3 miles (5 km) of SAP Center at San Jose and San Jose McEnery Convention Center. San Pedro Square and PayPal Park are also within 3 miles (5 km). Gish Station is only a 4-minute walk and Mineta Airport Station is 10 minutes.

Surestay Hotel by Best Western San Jose Airport Reviews

Reviews

6.0
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 72 out of 658 reviews
Rating 8 - Good. 152 out of 658 reviews
Rating 6 - Okay. 202 out of 658 reviews
Rating 4 - Poor. 126 out of 658 reviews
Rating 2 - Terrible. 106 out of 658 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and convenient. Very reasonable and comfortable.
This review was submitted before 2018 and has not been verified.

8/10 Good

Traveller, San Jose

Liked: Cleanliness

Over night stay before destination

Okay basic similar to hotel 6 place to put your head. All the basics are there.

6/10 Okay

Shinichiro

Disliked: Room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy customer

Amazing
Stayed 1 night in Jan 2020

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was excellent service and experense !
Stayed 1 night in Jan 2020

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Jose, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to when i want to get away with the girlfriend. So we can be completely alone.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite is very nice, private and spacious. Great for larger crowds
Stayed 1 night in Nov 2019

8/10 Good

Joe, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.
Stayed 1 night in Nov 2019

6/10 Okay

Jeffery

Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.
Stayed 1 night in Nov 2019

2/10 Terrible

RThotel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.
Stayed 1 night in Nov 2019

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just DON'T!!

I encourage you to check the yelp reviews! This place was a D U M P! Still waiting on the "manager" to call me back! Do yourself a favor and don't stay here. It's not safe, it's dirty and the Front Desk Rep that we encountered had terrible customer service skills.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!

Worst place I ever stayed at. No internet, told manager I was on business and couldn’t stay without internet but they refused to refund my unused days. Thank goodness for Hotel.com staff. They reimbursed me on their own.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy quite rooms were perfect size staff very helpful
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained. It is not luxury, but at this price I didn't expect luxury. It is clean in a good location.
Stayed 3 nights in Sep 2019

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel and expensive for the area found a cockroach on the bath tub call front desk and just said I CAN GO KILL IT or put you on a Smoking room not worth the money
Stayed 1 night in Sep 2019

8/10 Good

Kim, Fresno Ca

Liked: Cleanliness, staff & service
Walls were thin you could hear everything from room to room.
Stayed 1 night in Sep 2019

10/10 Excellent

phayab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to check in, rooms very clean and amenities in the rooms new like 4 Star hotel. Parking area super clean and Safe. I’m stay this hotel again thank.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
dennys in the parking lot. The motel is only a few minutes from the SAP Center.
Stayed 1 night in Sep 2019