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Surtees

Hotel with bars, near Quayside

Photo gallery for Surtees

Room
Bathroom
Bathroom
Room
Room

Reviews

6.6 out of 10

Popular amenities

  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available

Explore the area

Map
Dean Street, 12 - 2, Newcastle-upon-Tyne, ENG, NE1 1PG
  • The Glasshouse
    ‪7 min walk‬
  • Quayside
    ‪10 min walk‬
  • St. James' Park
    ‪11 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Rooms & beds

Spaces

Number of living rooms

View all photos for Standard Triple Room

Room

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Room

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Room

Deluxe Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

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About the area

Newcastle-upon-Tyne

Located in Newcastle City Center, a neighbourhood in Newcastle-upon-Tyne, Surtees is near a train station. St. James' Park and Beamish Open Air Museum are notable landmarks, and some of the area's activities can be experienced at Quayside and Port Of Tyne. Looking to enjoy an event or a game while in town? See what's happening at Utilita Arena Newcastle or Gateshead International Stadium.

What's nearby

  • Northumbria University - 7 min walk - 0.7 km
  • The Glasshouse - 7 min walk - 0.7 km
  • Quayside - 10 min walk - 0.9 km
  • St. James' Park - 11 min walk - 0.9 km
  • University of Newcastle-upon-Tyne - 11 min walk - 0.9 km

Getting around

  • Monument Station - 6 min walk
  • Newcastle Central Station - 7 min walk
  • Newcastle (NCL-Newcastle Intl.) - 15 min drive

Restaurants

  • ‪Crown Posada - ‬1 min walk
  • ‪Brewdog - ‬1 min walk
  • ‪Miller & Carter - ‬2 min walk
  • ‪Empress Bar - ‬2 min walk
  • ‪Flares - ‬3 min walk

About this property

Surtees

Hotel with bars, near Quayside
Along with 2 bars/lounges, this smoke-free hotel has self parking and conference space. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Surtees offers 40 accommodations with coffee/tea makers and an iron/ironing board. 28-inch LCD televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

Languages

English, Portuguese, Spanish

Amenities

Free WiFi
Air conditioning
Breakfast available
Parking available
Business services
Bar

House Rules

Check in after 2 PM
Check out before 11 AM
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Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 5.95 to 8.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts

Frequently asked questions

Is Surtees pet-friendly?

No, pets are not allowed at this property.

How much is parking at Surtees?

Self-parking is available for a fee.

What time is check-in at Surtees?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Surtees?

Checkout is at 11 AM.

Where is Surtees located?

Located in Newcastle City Center, this hotel is within a 15-minute walk of Castle Keep, Quayside and St. James' Park. Newcastle-upon-Tyne St. Nicholas' Cathedral and Bigg Market are just steps away. Monument Station is 6 minutes by foot and Central Station is 6 minutes.

Surtees Reviews

Reviews

6.6
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 38 out of 288 reviews
Rating 8 - Good. 98 out of 288 reviews
Rating 6 - Okay. 87 out of 288 reviews
Rating 4 - Poor. 37 out of 288 reviews
Rating 2 - Terrible. 28 out of 288 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Ross

Stayed 1 night in Mar 2020

8/10 Good

Martin

Liked: Cleanliness, staff & service

Good Location

Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good Spot if you don't mind ear-plugs

The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Great location but pretty run down

Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Calum

Liked: Staff & service
Disliked: Property conditions & facilities

Great location, just needs a good refurbishment

Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019

6/10 Okay

Jane

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Literie très mauvaise et beaucoup de bruit; petit déjeuner correct
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Little Hotel.

Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Basic hotel

Very basic hotel not far off hostel
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019

6/10 Okay

Roger, edinburgh

Liked: Room comfort
Disliked: Property conditions & facilities

weekend stay

pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as always

This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night out accommodation

Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018

6/10 Okay

Anne, Beckenham

Liked: Staff & service

You get what you pay for

The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

vicky, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018