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Crowne Plaza West Hanoi Residences

Luxury hotel connected to the convention centre in Hanoi with 2 restaurants

Photo gallery for Crowne Plaza West Hanoi Residences

Exterior
Exterior
Room
Lobby
Spa

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Kitchen
  • Breakfast available
  • Washer
  • Dryer
  • Barbecue grill

Explore the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000
  • My Dinh National Stadium
    ‪10 min walk‬
  • Vietnam National Convention Center
    ‪5 min drive‬
  • Hoan Kiem Lake
    ‪13 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Rooms & beds

Spaces

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About the area

Hanoi

Located in Mỹ Đình neighbourhood, Crowne Plaza West Hanoi Residences is connected to a shopping centre. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of West Lake and Hoan Kiem Lake. Travelling with kids? Make time for Bao Son Paradise Park, or enjoy an event or a match at My Dinh National Stadium.

What's nearby

  • My Dinh National Stadium - 10 min walk - 0.9 km
  • Keangnam Landmark Tower 72 - 3 min drive - 2.3 km
  • Vietnam National Convention Center - 5 min drive - 3.7 km
  • Ho Chi Minh Mausoleum - 10 min drive - 8.4 km
  • Hoan Kiem Lake - 13 min drive - 10.3 km

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 31 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬3 min walk
  • ‪Market - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Crowne Plaza West Hanoi Residences

Luxury hotel connected to the convention centre in Hanoi with 2 restaurants
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar.
Crowne Plaza West Hanoi Residences offers 131 accommodations with iPod docking stations and washers/dryers. This accommodation offers separate sitting areas. A pillow menu is available. LCD televisions come with premium satellite channels and DVD players. Accommodation at this 5-star hotel has kitchens with fridges, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Spanish, Vietnamese

Amenities

Pool
Kitchen
Washer
Dryer
Parking included
Free WiFi

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before noon
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Pets

No pets allowed, service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for buffet breakfast: from approximately VND 485000 for adults and from VND 240000 for children
  • Fee for in-room wireless Internet: VND 0.01 per day (rates may vary)
  • Fee for in-room wired Internet: VND 0.01 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: VND 1031415.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Does Crowne Plaza West Hanoi Residences have a pool?

Yes, this property has an outdoor pool.

Is Crowne Plaza West Hanoi Residences pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza West Hanoi Residences?

Self-parking is free at this property.

What time is check-in at Crowne Plaza West Hanoi Residences?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza West Hanoi Residences?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Crowne Plaza West Hanoi Residences located?

This family-friendly Hanoi hotel is located near the airport, within 2 mi (3 km) of My Dinh National Stadium and The Garden Shopping Center. Vietnam National Convention Center and Ho Chi Minh Mausoleum are also within 6 mi (10 km).

Crowne Plaza West Hanoi Residences Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 5 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, very clean property

Excellent

10/10 Excellent

BENJI S L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

The service is marvellous from checkin to checkout. The hotel breakfast offers a wide range of choice and very tasty.
Stayed 2 nights in Sep 2019

10/10 Excellent

KEESEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ

친절한 직원들과 훌륭한 룸 컨디션 주변은 그냥 그래요 ㅎㅎㅎ
Stayed 2 nights in Aug 2019

4/10 Poor

Supanee

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good people but very bad smoking smell in the room, though it is non smoking floor, non smoking room.
Stayed 2 nights in Aug 2019

6/10 Okay

CHIH BIN

Liked: Cleanliness, staff & service, room comfort
Hot shower will turn into cool everytime in bath.
Stayed 2 nights in May 2019

4/10 Poor

DA HAE

Disliked: Staff & service, property conditions & facilities

크라운 호텔의 House keeping

출장으로 방문했는데.. 베트남을 일년에 4~5번 정도 방문하여 모든 호텔에 다 묶어 봤습니다. 크라운 호텔 레지던스 시설은 만족하나.. 하우스 키핑이 놀랍더라구요 첫날 일정이 바빠서 팁을 놓고가지 않았는데 어메너티가 하나도 안놓아져 있더라구요 칫솔, 면도기, 샴푸, 화장솜 등 하나도 없어서 당황했습니다. 저 뿐만 아니라 같이 간 동료또한 아침 일찍 나가야 해서 팁을 놓고 가지 못했는데 레이져, 샴푸, 칫솔이 없어서 당황했다고 하더라구요~ 그런데 더 신기한게 다음날부터 팁을 놓고 가자 다 두개씩 놓여있었어요.. 저희 동료 방도 마찬가지 상황이었구요 크라운 호텔의 하우스 키핑은 꼭 팁을 놓아야지 맨더터리가 제공되는지 궁금하네요. 저번 출장때는 하노이 롯데호텔에 묶었는데, 팁을 아무리 놓아도 가져가지 않으시고 그대로 돈이 남아있었는데 참으로 씁쓸한 경험이었습니다. 안타까운 마음에 적습니다. 개선을 해주시면 감사하겠습니다.
Stayed 4 nights in Mar 2019

8/10 Good

soyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

출장 이용 후기

주변에 많은 시설이 있지는 않지만 출장 지역과 가까워 묵게되었다. 룸 클린 서비스가 이루어져 깨끗하게 이용할 수 있었다. 2박을 묵었는데 첫날밤은 뜨거운물이 안나와서 씻지 못했다.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
the property is excellent except for the location which is far from downtown Hanoi.
Stayed 4 nights in Jan 2019

8/10 Good

MDG1

Liked: Cleanliness, staff & service, amenities
This hotel was most appreciated after an awful experience with our first hotel. Very spacious, clean 2 bedroom in the residences. Staff were very helpful & we were given complimentary fruit after a minor issue with the washing machine. We celebrated my husbands birthday while there & the staff remembered in the morning & left a surprise cake in the room to come back too. It’s a half hour from the Old Quarter by taxi which is ok if peak hour morning & afternoon is avoided. While out of the way a bit, going by the standard of our first hotel in the old quarter which was awful, it was absolutely worth it. We spent most days on tours in & around Ha Noi so didn’t explore the area around the hotel at all. Evening meals we were so tired, having a good in room dining means was very much appreciated!
Stayed 4 nights in Dec 2018

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crown plaza Hanoi.

Great hotel. Got everything you need. Pool, sauna, steam etc. Hotel recommend a great local Korean bab restaurant buk buk. Had a wonderful meal there and a great stay in the hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018