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Bintan Lagoon Resort

Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Bintan Lagoon Resort

Spa
Bathroom
Property grounds
Terrace/patio
Room

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Gym
  • Housekeeping
  • Free WiFi

Explore the area

Map
Jalan Indera Segara Site A12, Lagoi, Bintan, Bintan Island, 29155
  • Bintan Lagoon Resort Golf Club
    ‪5 min walk‬
  • Ria Bintan Golf Club
  • Lagoi Bay Beach
    ‪19 min drive‬
  • Batam Batu Besar (BTH-Hang Nadim)
    ‪147 min drive‬

Rooms & beds

Spaces

Kitchenette
Separate dining area
Number of living rooms

View all photos for Villa, 3 Bedrooms

Room

Villa, 3 Bedrooms

  • 140.0 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Villa, Multiple Bedrooms

Room

Villa, Multiple Bedrooms

  • 325.0 sq m
  • Sleeps 10
  • 1 King Bed and 5 Single Beds

View all photos for Suite, 1 Bedroom

Room

Suite, 1 Bedroom

  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Sea View

Room

Deluxe Room, Sea View

  • Sea view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Villa, 4 Bedrooms

Room

Villa, 4 Bedrooms

  • 185.1 sq m
  • Sleeps 8
  • 1 King Bed and 4 Single Beds

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About the area

Bintan

Located in Bintan, Bintan Lagoon Resort is next to a golf course and on a private beach. Senggarang and Santa Maria Cave are local landmarks, and the area's natural beauty can be seen at Lagoi Bay Lake and Pulau Marawang.

What's nearby

  • Bintan Lagoon Resort Golf Club - 5 min walk - 0.5 km
  • Lagoi Bay Lake - 17 min drive - 8.6 km
  • Lagoi Bay Beach - 19 min drive - 9.7 km
  • Plaza Lagoi - 19 min drive - 9.7 km
  • Bandar Bentan Telani Ferry Terminal - 20 min drive - 16.0 km

Restaurants

  • ‪Warung Yeah - ‬18 min drive
  • ‪The Dining Room - ‬21 min drive
  • ‪Tree Tops - ‬29 min drive
  • ‪Fiesta - ‬11 min walk
  • ‪The Bar - ‬22 min drive

About this property

Bintan Lagoon Resort

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Bintan Lagoon Resort's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Bintan Lagoon Resort offers 470 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

A private beach and an outdoor tennis court are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

Chinese (Mandarin), English

Amenities

On private beach
Pool
Spa
Free WiFi
Restaurant
Air conditioning

House Rules

Check in after 3 PM
Minimum age to rent: 17
Check out before 11 AM
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Fee for buffet breakfast: from approximately SGD 35 for adults and from SGD 23 for children
  • Rollaway bed fee: SGD 73.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Bintan Lagoon Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Bintan Lagoon Resort pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Bintan Lagoon Resort?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Bintan Lagoon Resort?

Checkout is at 11 AM.

Where is Bintan Lagoon Resort located?

Located in Bintan, this beachfront resort is next to a golf course, 3.1 mi (4.9 km) from Ria Bintan Golf Club, and within 9 mi (15 km) of Lagoi Bay Beach and Bandar Bentan Telani Ferry Terminal. Lagoi Bay Lake and Pulau Marawang are also within 9 miles (15 km).

Bintan Lagoon Resort Reviews

Reviews

7.0

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 134 out of 884 reviews
Rating 8 - Good. 350 out of 884 reviews
Rating 6 - Okay. 256 out of 884 reviews
Rating 4 - Poor. 97 out of 884 reviews
Rating 2 - Terrible. 47 out of 884 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Madeleine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel Ever

Worst Hotel we have ever stayed in - dirty, tired and overpriced. Would never recommend to anyone
Stayed 2 nights in Jun 2019

8/10 Good

Sally, New Zealand

Liked: Cleanliness
A lovely big resort with a fabulous pool, white sandy beaches, lots of activities available and a good choice of restaurants. Very quiet so lacks a bit in atmosphere - on the plus side, you are likely to have the pool to yourselves. Resort could do with a revamp as starting to get a bit shabby in places.
Stayed 3 nights in Jul 2018

8/10 Good

Marian, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We were well impressed staying in Bintan Lagoon Resort
Stayed 4 nights in Mar 2018

10/10 Excellent

Wilma, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful & very comfortable resort

We booked Bintan Lagoon Resort (BLR) for a 4-night stay in Jan 2018. Unfortunately, due to condensation on the floor because of the Aircon, my Mum had a nasty fall and hurt her back. However, the Manager and the Resident doctor and his team were very helpful.
Stayed 4 nights in Jan 2018

10/10 Excellent

lyall, cairns Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful BLR

I found Bintan Lagoon Resort wonderful,friendly staff to and English speaker,spotless room, excellent balcony, and superfood A restful atmostphere in the fact that may staying but the vast area allowed it to be so peaceful The pools were great as was the monsoon rains Thank You
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxed stay

Wonderful resort to relax, good choice of restaurant, cafes and various prices.
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Elaine, new zealand

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
We stayed here 4 yrs ago so decided to return. Pools are great. But a lot of the activities were out of order. Ok for small kids. But wouldn't recommend for 10yrs above. A bit of maintenance work is required. Restaurants are great. We left early as our kids 14 and 12 where bored they where either to old or to young for the activities on offer.
Stayed 6 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Bob, Singapore

Liked: Cleanliness, staff & service, room comfort

Great villa, good for kids, most things overpriced

We stayed in Bungavil Villa - was great setup and handy having golf cart. Whole resort is getting a bit tired and old, but still generally nice and we will go back. Everything is overpriced which is a shame as it makes it less accessible to most people. Staff were nice, but things always took about double what they said it would.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

NOT a 5 star resort!!!

We stayed for 4 days, 3 nights & were very disappointed with the state of our villa and found the food prices to be exhorbitant & serving sizes to be very small. $10. for a can of coke! And the chilli crab came with ONE tiny bun for dipping in the sauce! We ordered chilli prawns and got 4 prawns propped up on some potato wedges to make the dish look more substantial. The buggy that came with the villa had one missing headlight & a broken front seat. We were then given another buggy which worked well but was taken by a staff member while we were at breakfast! And the buggy we got after that had no parking brake! The tv reception was poor & there was no hot water in the master ensuite despite their maintenance guy coming out to fix it! The villa was also quite run down, with splintered wood at the bottom of the doors and stained curtains & shower curtains, squeaky cupboard doors, only one working element on the stovetop, a smashed BBQ outside, and the list goes on! The resort's private beach had so much rubbish washed up on the sand, it didn't really entice you to have a swim! Thankfully the pools were clean so you could cool off there! For a 5 star resort, we found it very lacking especially since we paid 5 star prices!!!! Very disappointed and won't be going back or recommending it to friends!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Marius

Liked: Cleanliness
Disliked: Staff & service

To expensive, rude staff and nothing to do

This place is WAAAY to expensive, there was nothing to do (i.e Monsun season which i did not know about so all the water activities are closed until March) No body told me that, in addition the prices are again very high and you cant eat anywhere else than on the hotel as it is so far away from everything. Overall It was not a good hotel and I would absolutely not recommend it.
This review was submitted before 2018 and has not been verified.

4/10 Poor

stuart

Disliked: Property conditions & facilities

Give it a miss

Stayed here 4 years ago and loved it, it has gone way down hill from there. No shuttle buses, local taxis not allowed on site, tours are marked up dramatically over booking direct and not many tours offered at all. Hamburger and chips and a drink for 2 cost 1Million IDR. Eat at local markets for 2 with drinks 80k IDR. 2/3 of lifts we could use were not functioning for 5 day stay. Can of coke was 90k IDR. Facilities were run down, no power water sports offered. It felt like you were trapped on site so they could milk you for you were worth. So very disappointed, glad to leave and head back to Singapore to restore faith in local area.
This review was submitted before 2018 and has not been verified.

8/10 Good

M.S, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is very nice, looks magical, many facilities

Staff friendly, hotel facilities excellent and clean,beach very warm and clean. the only downside is that food and drinks are extremely expensive and not worth the money we paid. food and drinks should be more affordable. during Christmas and New years the food prices doubled in already expensive rates. Nowhere else to eat but at the resort and you are limited to hotel transport which is also expensive. Everything else is excellent. Nearest town 45 minutes drive nothing to see .
This review was submitted before 2018 and has not been verified.

4/10 Poor

Jeff, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as good as it seems

Rooms need a total renovation as old, dirty & bathrooms very mouldy & not up to 5 star standard. Outside areas being renovated so very noisey & does not say this on the website. It took the manager 15 minutes to find the notification as it is hidden in the restaurant section. Breakfast poor as coco pops, cornflakes & fruit loops are the only cereals offered. Tea & coffee cold & awful. During our 4 day stay the resort had run out of bananas,tomatoes & Coke Zero. The coffee machine at the restaurant on the beach was not working. Beach & pool lovely & staff friendly but management need to improve their customer service.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very cheap and affordable. However the room had a damp musky smell. The lack of fly screens on the doors and large population of mosquitoes ment that the room was always shut. The aircon worked but could barely manage the humidity and often the floor was wet with condensation. Outside the room the restaurants and facilities were diverse and of high standards.
This review was submitted before 2018 and has not been verified.

8/10 Good

Naamon, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great relaxing break

We had a great couple of days, not doing too much. Lounging by the pool, had a round of golf and a frolic at the beach.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Tracey C, Melbourne

Liked: Cleanliness
Disliked: Staff & service

A nice family escape

We stayed in both a villa and the delux suite. The villa (for 6 people) promised so much but under delivered. There was only enough room for 4 people on the couches and the plunge pool was filled in and had on outdoor setting over it instead. The bedrooms were of good size. The bathroom shower curtain didn't match the shower base size and water would cover the floor when having a shower (dangerous). The delux suite was a great size for 2 people and very clean. The shower head was massive and sprayed the bathroom floor also. The pools were lovely, grounds and gardens kept very clean, staff were friendly but housekeeping staff tended to be slow. The restaurants were good but the lunch and dinner buffet was over priced for the food on offer. Yes i would come back here again.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Som.

Disliked: Cleanliness, staff & service

Its just an average place

First piece of advice - Pls don't book this hotel by getting carried away with marketed pics. Pros - - Huge area covered with private beach. - Nice breakfast with lots of menu to suit all races n taste. - Nice pool. - Nice Bar with good view and drinks menu. ' Cons - - Private terminal is not functional. - Once you arrrive @ Bintan Ferry Terminal, resort members would encourage you to take a private cab, by mentioning that the resort bus will come after 30-45 mins and it takes 30 mins travel time. - Super long queue for checkin. Less people staffed at front desk. - Offers low floor rooms with indirect view of sea (inspite of opting for sea-view room). - Rooms are not tidy, sticky floor, a foul smell when entered into room. Had to keep doors open for a while to let fresh air in. Old Resort. - Relaxing mattress near window was very dusty. - Ample dust particles and dirt was there below bed. - Was allotted 2 single beds, inspite of giving special instructions for 1 double bed while booking. - No Internet access using WIFI or LAN access in room. When reported to front desk, the response was it's faulty. Wifi only available at lobby with minimal speed, being the fact that all guest get around lobby to connect. - Sitting area was dusty and chairs were not clean. - Room service is lousy and you have to remind them every 20 mins of your order. - Pre-Book your lunch/dinner, else there are chances to get surprise when you get in to restaurant. - There was a water leak in front of front door, which was reported but no-one turned up. - Change of room request due to all above reasons was also denied, eventhough we approached frontdesk before checkintime of next day. - Staff need to gear up to speed. Very slow and delayed service. Not sure who went for relaxing - Us or staff :) - Expensive lunch/dinner - Expensive activities - jetskiing, banana boat ride, buggy rental, overpriced Massage. - Slides in pool are not having enough water pressure at the end, hence we have to literally drag our bum down to fall into pool. - Mosquito menace at Rice restaurant (sea-facing) and rooms (if by mistake you leave doors open). - Cheap toiletries (soap, moisturizer, shampoo), No Comb available, so pls carry one.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

luca c.

Liked: Cleanliness, staff & service, room comfort

great relax

We stay here for four nights and we spent great time and relax. Everybody of the staff is very kind and pleasant and smile! The village is fantastic in the jungle park fantastic as well. The Japanese restaurant is very good and the beach is nice.
This review was submitted before 2018 and has not been verified.

8/10 Good

ABU

Liked: Cleanliness, room comfort

Paid extra for guest breakfast

The hotel met the expectations and yes service was great. The only issue is I book a room for 3 guests. And it is stated in my payment that it's for 3 guests. Yet I had to pay for my 3 guest in order for me to have hotel breakfast. And the hotel room service food is very expensive. Very very expensive.
This review was submitted before 2018 and has not been verified.

8/10 Good

ABU

Liked: Cleanliness, staff & service, room comfort

Terrible experience of breakfast

The hotel met the expectations and yes service was great. The only issue is I book a room for 3 guests. And it is stated in my payment that it's for 3 guests. Yet I had to pay for my 3 guest in order for me to have hotel breakfast. And the hotel room service food is very expensive. Very very expensive.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Wendy, Melbourne Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Pleasant pool grounds the resort needs maintenance

We had booked more than 4 months in advance, however room was not available at check-in, then the room finally provided did not have a working air-conditioner or fan. No information on restaurants or other facilities available in our room. Once the week-end visitors left 2 restaurants were closed 'for maintenance'. Expensive meals, snacks and especially drinks, either soft drinks or alcoholic. The cost of which increased from 6pm. Pool snacks ordered always took a minimum of 45 minutes to be served and then arrived cold. Wifi was virtually non-existent. On the plus side the staff were very friendly. Would not recommend this Resort, we certainly will not return.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Linda, Australia

Disliked: Property conditions & facilities

Still looking old.

I stayed at this hotel in 2002 and loved it, so we went back in February 2015. It's true they have renovated some rooms but 'new fixtures in old fittings'. The old raised corner which used to have table and chairs on it is still there, without the table and chairs, a complete waste of space. The bathroom was a mixture of old and new, the old was dirty and damaged. The local staff work very hard and are pleasant but management need to improve their customer skills. The bar prices magically went up considerably on the evening of Valentines Day, which we weren't impressed about. We ordered a meal each at the bar, mine arrived within half an hour but my husband was still waiting for his an hour later. Management blamed it on the kitchen, but whoever was to blame didn't matter as no one was going to own up. The buffet was very expensive as was the Japanese restaurant. The newly built Rice Restaurant and bar was well located beachside, and we ate there one night, it was reasonably priced. The resort has built a new private ferry terminal but it was not operating as it was 'monsoon season'. We had no rain or wind while we were at the resort and also no rain or wind while in the region for the next two weeks!! I feel the money would have been better spent on maintaining the 'very tired' grounds and swimming pools.
This review was submitted before 2018 and has not been verified.

4/10 Poor

kara, australia

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn't recommend it -old and dated!

The hotel is very old and not ideal for couples, we should have spent more and stayed somewhere slot nicer. They said the ferry drops you off at the hotel which is true if its in the right season otherwise you have to get the bus there (which they charge you for at check out!) and 12 restaurants.. Only 3 were open!!
This review was submitted before 2018 and has not been verified.

8/10 Good

Tracy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the beach and friendly staff

The staff were very friendly and helpful. The resort itself is a little old but that didn't bother me. It was clean and comfortable. I was travelling on my own and the staff made my stay fun and I was well looked after. A special mention to kne staff member Askandar. He was wonderful in looking after tours and resort activities for me.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Ray, Brisbane

Disliked: Property conditions & facilities

Opinion

Since my last visit in 2009 the hotel has went downhill very fast very fast and is extremely tired looking, therefore I would lookk at other hotels on the island and certainly not consider staying here again until vast improvements were made ie: total refurbishment of all decor inc rooms, more varied and better choice of food & beverage availability