Book with Confidence Guarantee

We’re here for you before, during, and after your stay

From the moment you book until your trip is done, we’re here to help your stay go right. Learn more about our Book with Confidence Guarantee and other benefits we provide every time you book with Vrbo.

Before your stay Here’s how we protect your trip before it even begins.

We're making sure everything goes smoothly

  • We're committed to providing you the best standards and security practices. When you pay on our site, you can relax because payments on our platform are secure. More about payment security

We'll re-book your stay

  • We have teams prepared for anything that may go wrong. Cancellations aren’t common, but if a host cancels at the last minute, we have dedicated re-booking specialists to help you book similar accommodations.

During your stay We’re here to help your stay go smoothly.

We'll answer your questions quickly and with care

  • Our support team is available to answer any questions that come up during your stay. You can contact and speak to a human on our team at any time. How to contact us

We'll provide new lodging

  • Can't get into the property? Discover fewer bedrooms than expected? Let us know. We'll find you new accommodations if needed so your trip can go on as planned.

We protect your privacy

After your stay Even after your trip is done, we’re still here to help.

We protect your damage deposit

For more information about our Book with Confidence Guarantee, visit our Help Center