Cancel a reservation and receive a refund
Cancel a reservation
- Sign in to your Vrbo account.
- Select your account name and choose My Trips.
- Select the reservation you want to cancel.
- From the Details tab, select Change or cancel trip.
- Review the property's cancellation policy.
- Select Cancel booking.
- If Cancel booking isn't available, select Request cancellation.
When you select Request cancellation, the host must process this request. Follow-up with the host directly if you don't hear from them within 24 hours.
Your refund is issued based on the property's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. Refunds take up to 5 days to appear in your account.
If a booking was charged in a different currency, the payment and refund totals might vary based on currency exchange rates and bank-issued exchange fees. Your refund will be sent to the original form of payment. If that account is closed, please contact your financial institution.
If you purchased damage protection or travel insurance for your cancelled trip, please contact Generali Travel Protection directly regarding a refund of either plan. Contact information for CSA/Generali is in the email you received from them after purchasing one of their plans.
Travel protection products
If you are cancelling for reasons related to COVID-19 coronavirus, please see the related article for the most up-to-date information.