Enquiries and responses are facilitated through our secure messaging platform. Keeping all communications and bookings on our site helps to protect you from phishing and other fraud.

If you would like to learn more about a listing before submitting a reservation request, you can message the host directly.

Email an owner or manager
  1. Locate the listing.
  2. Click the Ask Host a question* link located on the right side of the listing details page.
  3. If you are not logged in, you will be prompted to log in or create a new account.
  4. Fill out the form to send a message to host and click Send email.

Hosts are encouraged to reply to enquiries within 24-48 hours. If you do not hear back in this time frame, you may want to consider alternative properties.

If you have already made a reservation, you can access your Traveller Account or confirmation email to find important reservation details including how to contact the host.

*This feature may not be available on all listings. If you are unable to send a message or email directly from the listing, please contact Customer Support for assistance.