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Recognize a booking inquiry scam
Booking inquiries from scammers can sometimes look legitimate. Use caution when reviewing your inquiries and take notice of these common signs:
Common signs of a scam
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Incorrect or unusual spelling, grammar, capitalization, and punctuation.
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More information provided than usual.
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A request for you to communicate offsite.
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A request to pay by certified check, cashier's check, or unsecured wire transfer.
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No comments in the inquiry, or comments that don't match your property.
Protect yourself
To lower your risk of a booking request scam, we recommend the following policies:
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Never accept more than the amount due.
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Never send refunds for an overpayment.
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Only accept payments online.
If an inquiry isn't legitimate, mark it as spam. Contact us if you suspect that you've received a request from a scammer.