After a traveller has enquired on your listing and they are ready to pay, you can follow the steps below to send a payment request directly from your dashboard. A payment request includes a detailed quote and a link to pay.

Log in to your account.
If you have more than one listing, click on the appropriate property.
Click Inbox on the navigation menu.
The All Messages drop-down menu lets you filter your conversations.
Locate and select the appropriate guest name.
Click Reply and pre-approve from within the chat area.
Review the booking and payment details and make changes as needed.
Click Review. Confirm the booking details and customise your message if desired.
If you would like to add an attachment, click Attachments.
Click Pre-approve. A payment request will be sent to the traveller.

Please note, first payment requests that remain unedited, or unpaid by a traveller, will expire within 3 days. Your calendar will show as “tentative” only to you during this period. Once a payment request expires, the tentative reservation will be removed from your calendar. If you edit a quote, the booking request will not expire and will remain on your calendar as a tentative reservation.

To resend a payment request:

Log in to your account.
If you have more than one listing, click on the appropriate property.
Click Inbox in the navigation menu.
The All Messages drop-down menu lets you filter your conversations.
Locate and click on the appropriate guest name.
From Payment schedule, click Actions on the appropriate payment request.
Select Resend payment request.
Click Yes, resend request.

You can send up to 3 standard payment requests, which are sent when you pre-approve a traveler to book a stay, as well as 5 additional payment requests. Additional payment requests are a great way to add on additional fees that may not apply to every reservation, such as boat fees, parking permits, or pool heating charges for the guest to pay before completing their stay.

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