You can add payment requests to a booking when you need to include fees that may not apply to every reservation. Examples include boat fees, parking permits, or pool heating charges. You can create up to five additional payment requests for each booking.
  1. Log in to your account.
  2. If you have more than one listing, select the appropriate listing.
  3. Click Reservation Manager on the left navigation menu.
  4. Click Payments.
  5. Locate and click the traveller’s name.
  6. Click Add payment request. Enter a brief description, the total amount due, and due date along with any additional messaging.
  7. Click Send.

If the traveller has already made a payment for a booking, payment request amounts cannot be edited. If issuing a refund is not an option, you can cancel an existing payment request and send a new one.

Cancelling a payment request and sending a new one
  1. Log in to your account.
  2. If you have more than one listing, click on the appropriate listing.
  3. Click Reservation Manager in the left navigation menu.
  4. Click Payments.
  5. Locate and click the traveller’s name.
  6. Under Payment schedule, click Actions on the payment request you’d like to cancel.
  7. Select Cancel Request.
  8. Click Add Payment Request. Enter a brief description, the total amount due, and due date along with any additional messaging.
  9. Click Send.
If you have a refundable damage deposit on your listing, travellers always pay this amount in the final payment request. If you cancel the final payment request, the refundable damage deposit feature will not work as designed, and the deposit will not be automatically refunded. You will need to manually add the refundable damage deposit amount to the additional payment request, as well as manually refund it.