Piso de 100 m2 en calle tranquila más del Casco Histórico, a dos minutos de todo

Thank you, Davin! I hope to see you again in Pamplona.

Dear Charles and Merci,

First of all, thanks for your comment. It will be very helpful for us to improve our service.

We always inform our guests about the renovation works (an elavator s being installed in the building that will improve the main hall and staircase, works will be done in September 2017). In your case we didn't inform you because you made the reservation very in advance when the works hadn't begun.

We are realy sorry about that as we should have informed you anyway. We are also sorry about the spider net but unfortunately things like that happen from time to time in a old town sorrounded by mountains and forest like Pamplona.

Temperatures in Pamplona are normally not that high as this June (I checked it and the highest temperature in June was 28º C). It isn't justified to install AC in this area of Spain, none apartment has AC, because people would only use it two or three times a year, and specially in a property that that has very thick walls.

Its a shame but you are the first client to complain about the temperature in three years that we've been running the apartment and of course we will include some instructions on how to mantain cool the apartment on hot days.

As You only stayed in Pamplona one night We would love to have the oportunity to be your host again once the works end in september 2017. I'm sure you will get a totally different experience.

José