Unfortunately communication with the property manager was horrible. I booked a 1 week stay. My stay was booked under 3 different peoples names and 3 sets of dates for the week. So they had us check into 1 room for 2 nights, check out, remove all of us stuff from the room. Wait the 5 hours between check in and check out and move all of our stuff back into another room. I spent hours on the phone with both VRBO, who supports this company & Resort Rental Pros, with no resolution.
They called me on Wednesday to tell me that they couldn’t ‘find’ me a room for Friday night. Being that I booked this in Jan, and they took all my money, you would think they would have a place for me to stay. Not the case. When I asked them for a refund so I could just find my own place to stay because I was beyond frustrated at this point, they said No. I have never in my life experienced such horrible customer service. Don’t book with these people.
Resort rental pros is backed by the Better Business Bureau, yet they have no place on their website to leave customer reviews. So I am leaving it here due to their affiliation with VRBO, whom I booked though.