Does Panbil Residence Serviced Apartment have a pool?
Yes, this property has an outdoor pool and a children's pool.
How much does it cost to stay at Panbil Residence Serviced Apartment?
As of 22 May 2026, prices found for a 1-night stay for 2 adults at Panbil Residence Serviced Apartment on 22 Jun 2026 start from £40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Panbil Residence Serviced Apartment pet-friendly?
No, pets are not allowed at this property.
How much is parking at Panbil Residence Serviced Apartment?
Self-parking is free at this property.
What time is check-in at Panbil Residence Serviced Apartment?
Check-in start time: 2 PM; check-in end time: midnight.
What time is check-out at Panbil Residence Serviced Apartment?
Checkout is at noon.
Does Panbil Residence Serviced Apartment provide a shuttle to the airport?
Yes, there's an airport shuttle that runs 11 AM-7 PM on request. A fee of IDR 150000.00 per vehicle applies.
Where is Panbil Residence Serviced Apartment located?
Situated in Batam, this spa aparthotel is within 1 mile (2 km) of Eska Wellness Spa and Panbil Nature Reserve. Kepri Mall and Drak Bike Park are also within 3 miles (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Reviews
Reviews
8.6
Excellent
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.
Jimmy
Stayed 1 night in Jun 2024
Verified
10/10 Excellent
Rupert
20 Oct 2023
Liked: Cleanliness, room comfort, communication
Panbil Residence Serviced Apartment Batam,
used as base before joining vessel
Rupert
Stayed 2 nights in Oct 2023
Verified
10/10 Excellent
Ghim Lee
5 May 2025
Liked: Cleanliness, property conditions & facilities, communication
It has provided queen size bed in 2 bedroom as per our request for my family of four.
Only improvement needed is to provide pots and pans, knife and cutting board.
Having a kitchen but no proper kitchen tools serves no purpose.
Ghim Lee
Stayed 1 night in May 2025
Verified
10/10 Excellent
Jonathan
1 May 2024
Liked: Cleanliness, room comfort, communication
Wonderful return 😍
Visited again in 2024 with my wife after a positive solo experience in 2018. Was worried about the recent negative reviews, but everything was as positive as I remember!
Rooms were clean, the pool deck is beautiful, and the hotel staff were all very helpful and approachable! There is also a nice lemongrass theme to the smell of the whole place that I really love!
Was also pleasantly surprised to see the addition of Lia bakery, which had really awesome pastries!
Only downside is I seem to remember there were more options for lunch within the hotel 6 years ago, but I guess now there's gojek food and grab food to order delivery from, so not a big deal!
My wife and I really enjoyed our stay, and would love to come back!
Jonathan
Stayed 3 nights in Apr 2024
Verified
10/10 Excellent
Josie
17 Sept 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Josie
Stayed 1 night in Sep 2023
Verified
6/10 Okay
Agnes
1 Sept 2024
Disliked: Communication
Property is old/dated. Check-in meant to be at 2pm but family room still not ready at 3.40pm. We were told to wait for another 15mins when we tried to check in. Reception tried to make good by offering us a late checkout the next day but we declined as we have a ferry to take to return home. They also tried to offer a discount for our next stay which we declined as we were not sure if we will be returning. In the end, they make good by offering a free transfer to the ferry terminal and they sent some fries and water melon juice which we did not consume as were were out the whole evening. Birthday stay was ruined due to the unpleasant check-in experience.
Agnes
Stayed 1 night in Aug 2024
Verified
10/10 Excellent
eunhee
15 Apr 2022
Liked: Cleanliness, room comfort, communication
So clean, nice green view, good location between two malls and wonderful breakfast! Only its a shame that there are no some fry pans and pots to cook.
Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.
Verified traveller
Stayed 2 nights in Jan 2020
Verified
8/10 Good
Ravindran
26 Jan 2020
Liked: Cleanliness, room comfort
This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart .
Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi .
Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty .
Sorry to said this hope I don't come to this hotel again
Thank u
Food was really good. How can I forget that Margerita, loal orange juice and mouth watering italian pizza.
Lake view and the town view was superb.
Overall okay for the paid amount except cleanliness. First sight sink in the bathroom was filled with water and comods were not cleaned. Had to ask for two times to get it cleaned