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Mistiq Gardens

Condo in Tulum with 4 outdoor pools and a rooftop terrace

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Photo gallery for Mistiq Gardens

Pool
Bathroom
Room
Living area
Private pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Kitchen
  • Parking included
  • Air conditioning
  • Outdoor Space

Explore the area

Map
Calle 29, Block 69 Region 15 Manzana 221, Tulum, QROO, 77760
  • Tulum Beach
    ‪6 min drive‬
  • Tulum Mayan Ruins
    ‪14 min drive‬
  • Playa Paraiso
    ‪17 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪17 min drive‬

Choose your unit

View all photos for Apartment, 1 Bedroom

Living area

Apartment, 1 Bedroom

  • 961 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Living area

Apartment, 2 Bedrooms

  • 1376 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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Living area

Apartment, 3 Bedrooms

  • 2857 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Bunk Bed

View all photos for Standard Studio

Room

Standard Studio

  • 448 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Loft

Living area

Standard Loft

  • 604 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Tulum is home to Mistiq Gardens. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting.

What's nearby

  • Tulum Beach - 6 min drive - 3.2 km
  • Tulum National Park - 8 min drive - 4.0 km
  • Las Palmas Public Beach - 14 min drive - 6.0 km
  • Tulum Mayan Ruins - 14 min drive - 7.6 km
  • Playa Paraiso - 17 min drive - 6.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min drive
  • ‪Kin Toh - ‬8 min drive
  • ‪Rossina Cafe - ‬6 min drive
  • ‪La Consentida - ‬4 min drive
  • ‪Mateos - ‬8 min drive

About this property

Mistiq Gardens

Condo in Tulum with 4 outdoor pools and a rooftop terrace
4 outdoor pools, a rooftop terrace, and concierge services are available at this condo building. Free self parking and a free beach shuttle are also provided. Other amenities include a garden. Each condo features free WiFi and a dining area, plus a kitchenette with a stovetop and a microwave. A sitting area, a rainfall shower, and a shower are among the other amenities available to guests. Housekeeping is available on request.
Mistiq Gardens offers 30 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 3-star condo have kitchenettes with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

4 outdoor swimming pools are on site.

Amenities

Pool
Kitchen
Pet friendly
Parking included
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Key retrieval, private entrance

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: USD 30 per stay; may vary based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does Mistiq Gardens have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 9:00 AM–9:00 PM.

Is Mistiq Gardens pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at Mistiq Gardens?

Self parking is free at this property.

What time is check-in at Mistiq Gardens?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Mistiq Gardens?

Check-out is at 11:00 AM.

Where is Mistiq Gardens located?

Situated in Tulum, this condo building is 1.8 mi (2.9 km) from Hunab Lifestyle Center and 1.9 mi (3 km) from Tulum Beach. Holistika Art Walk and Dos Aguas Park are also within 3 mi (5 km).

Mistiq Gardens Reviews

Reviews

8.0

Very Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labeled.
Learn moreOpens in a new window
Rating 10 - Excellent. 34 out of 73 reviews
Rating 8 - Good. 21 out of 73 reviews
Rating 6 - Okay. 5 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 10 out of 73 reviews

8.4/10

Cleanliness

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

7.2/10

Communication

Reviews

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was amazing! The manager contacted me and everything I needed they provided me immediately
Stayed 3 nights in Dec 2024

8/10 Good

christian

Liked: Cleanliness, property conditions & facilities
Beautiful condo
Stayed 5 nights in Nov 2024

2/10 Terrible

Christina

Liked: Property conditions & facilities
Disliked: Cleanliness, communication
my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Stayed 5 nights in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities, communication
Stayed 7 nights in Aug 2024

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Stayed 6 nights in Aug 2024

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Stayed 3 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go. We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
Stayed 4 nights in Jan 2024

2/10 Terrible

Maya

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Jan 2024

10/10 Excellent

Bernice

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Stayed 7 nights in Jan 2024

4/10 Poor

Austen

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Stayed 2 nights in Jan 2024

8/10 Good

Jeton

Liked: Cleanliness
Stayed 7 nights in Nov 2023

4/10 Poor

Ruth

Disliked: Amenities, communication
This property is beautiful and well maintained. It is far removed from town and there are no grocery store, shops or restaurants for about 2 miles. I received my check-in email 26 minutes before 3:00pm, the time to check-in. The property had 2 bath towels, 1 hand towel, one broom, one dustpan, 3 sponges and dish soap in a container that was specifically for sponge dispensing and couldn’t really wash hands with it since there was no hand soap or beach towels for the 5 pools on the property. I message Luis very early on the 2nd day of my stay and have yet to hear back on how to get these amenities that should have been included. Also, the water included was one 16oz bottle of water. The room had a very musty smell that even with open balcony doors would not subside.
Stayed 2 nights in Sep 2023

6/10 Okay

Natalin Nicol

Liked: Cleanliness, amenities, property conditions & facilities
Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags.
Stayed 7 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 1 night in Jun 2023

6/10 Okay

Horatio

Liked: Cleanliness
Disliked: Amenities
Beautiful property, love the view and the receptionist Brian was really helpful. But I hated the fact that they don’t clean up n we were there for 5day, no towel change and overall the harassment about tips is ridiculous.
Stayed 4 nights in May 2023

10/10 Excellent

Samantha

Liked: Cleanliness, room comfort

Peaceful, Beautiful Setting. Loved it!!

Quiet and peaceful setting with lush gardens. It’s modern and beautiful in design and decor Loved everything at this property. We stayed in a loft suite. Loved it Staff is friendly and your located in between the ocean and el centro.
Stayed 1 night in May 2023

10/10 Excellent

Ana Carolina

Liked: Cleanliness, room comfort, communication
The apartment was in perfect condition, we had a great experience overall The amenities were great too, the pools and surroundings were always cleaned Everybody was very helpful and friendly
Stayed 2 nights in May 2023

8/10 Good

Elle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The property and units itself were gorgeous and completely reasonable price. The big and main disappointment was the lack of communication beforehand. These are individually owned units so I’m not blaming the property as a whole but the check in process was confusing which almost caused us to cancel our reservation (which we couldn’t get refunded for). We were told that we would be sent an email with check in instructions 48 hours before check in. I got no email. I was coming from 2 hours away with no idea if I’d even have a place to stay. I called the property 5 times but only got an answer twice, both times we were hung up on when we asked about the email (I don’t think whoever answered understood what we were asking) We took a gamble and came anyway where security asked for our apartment number and I didn’t know since we were never given an email. He then gave me a QR code that sent me to a WhatsApp to who I think was a receptionist. He then gave me my check in information very quickly and it was no longer an issue. Funny enough, I got sent the check in info to my email the day I checked out. So overall the property and units are gorgeous and affordable, I think we just got unlucky with the communication.Tulum in general is gorgeous and recently booming with tourism which means there is a lot of construction everywhere you go which didn’t bother us at all but good to know.
Stayed 4 nights in May 2023

10/10 Excellent

Ramon De La Rosa

Liked: Cleanliness, property conditions & facilities, communication
I will emphasize that the cleaning of the rooms was never done the day I was there. But in general the installation was perfect, the beautiful designs.
Stayed 4 nights in May 2023

8/10 Good

tyreuna

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed at this hotel for a total of 5 days. I highly recommend using Google maps when commuting ! The hotel is in the middle of nowhere with dirt roads with a lot of potholes and NO street lights. So be cautious when driving at night! Before arriving we received an email of what apartment was assigned to us and when we could check-in. We had to check in twice ! The first check-in spot gave us wristbands . The second check-in is where we received our key . The apartment looks EXACTLY like the photos ! In the fridge they give complimentary water ! Even had a washer in dryer with cleaning supplies in our room! The bathroom is to die for. The shower water gets hot after a certain amount of time of being in there (20-25 minutes. ). There were beach towels AND regular towels provided. Not washcloths though. There was one tv in our room and we could connect to YouTube , Hulu , Netflix ,etc. The cons I can say is that there aren’t enough outlets in the room, and the wifi isn’t that great. There’s also construction going on but it didn’t bother us much because we were barely in the room . Also and the parking garage, someone has to manually open the entrance gate and exit gate everytime. There were times where we had to open and close the gates ourselves ! Besides all of that the hotel was pretty nice. Not too far from the strips of clubs, restaurants of Tulum. Everything local was a 10-17 minute trip !
Stayed 4 nights in Apr 2023

10/10 Excellent

Elia

Stayed 7 nights in Mar 2023

2/10 Terrible

Kai

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Worst stay experience. Please review my experience below and save yourself the trouble and book somewhere else. Cons: -Ice cold showers -Construction zone all around property so impossible to get rest during mornings. -Water stopped working during half my stay -No support with issues -AC units in room make it very hard to sleep since they make a knocking noise -This is not a hotel. Each unit has an owner. Which makes it impossible to get a refund once you book. PROS: Good view from top of property

8/10 Good

Wanjin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities, communication
I really enjoyed my stay there, the apartment is well furnished with a private access to the pool . Nice bed room view on the pool and jangle. I will be back to stay there for sure

10/10 Excellent

Kevin