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Ascott Waterplace Surabaya

Art Deco aparthotel with 2 outdoor pools and fitness centre

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Room
Room
Room
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Pool
  • Breakfast available
  • Outdoor space
  • Room service
The current price is S$105
includes taxes & fees
13 May - 14 May

Explore the area

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Pakuwon Mall
    ‪4 min walk‬
  • Surabaya Zoo
    ‪8 min drive‬
  • Royal Plaza Surabaya
    ‪12 min drive‬
  • Surabaya (SUB-Juanda)
    ‪24 min drive‬

Choose your unit

View all photos for Penthouse, 1 Bedroom

Room

Penthouse, 1 Bedroom

  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Private kitchen

Executive Apartment, 2 Bedrooms

  • 100 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

Room

Executive Apartment, 3 Bedrooms

  • 113 sq m
  • 3 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Executive Apartment, 1 King Bed

Room

Executive Apartment, 1 King Bed

  • 53 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Room

Deluxe Apartment, 2 Bedrooms

  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Apartment, 1 King Bed

Room

Deluxe Apartment, 1 King Bed

  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Surabaya

Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district and near theme parks. Old City and Chinatown are notable landmarks, and travellers looking to shop may want to visit Pakuwon Mall and Surabaya Town Square. Travelling with kids? Don't miss Surabaya Zoo.

What's nearby

  • Pakuwon Mall - 1 min drive - 0.4 km
  • Surabaya Zoo - 8 min drive - 8.7 km
  • Royal Plaza Surabaya - 10 min drive - 8.4 km
  • Tunjungan Plaza - 11 min drive - 10.2 km
  • Grand City Surabaya - 12 min drive - 12.2 km

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 24 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Fusia Special Nasi Timbel - ‬5 min walk
  • ‪Tom Sushi - ‬4 min walk
  • ‪X.O Suki - ‬5 min walk
  • ‪Bambu Traditional Food Court - ‬2 min walk
  • ‪Wok Noodle - ‬4 min walk

About this property

Ascott Waterplace Surabaya

Art Deco aparthotel with 2 outdoor pools and fitness centre
2 outdoor pools, a restaurant and a fitness centre are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business centre, a complimentary children's club and a coffee shop/cafe are on-site. Each apartment provides an LED TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches, such as bathrobes and slippers. Housekeeping is available on request.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and a safe. This accommodation offers separate sitting areas. 32-inch LED televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Washer
Parking included
Free WiFi
Restaurant

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 617284 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately IDR 185185 for adults and from IDR 92593 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 617284 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards and cash
Heating is not provided
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property Registration Number +62 811-1752-501

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the fitness facility

Frequently asked questions

Does Ascott Waterplace Surabaya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Waterplace Surabaya?

Self-parking is free at this property.

What time is check-in at Ascott Waterplace Surabaya?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ascott Waterplace Surabaya?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 524691 per vehicle applies.

Where is Ascott Waterplace Surabaya located?

This family-friendly Surabaya aparthotel is located in the entertainment district, 0.2 mi (0.4 km) from Pakuwon Mall, and within 6 mi (10 km) of Surabaya Town Square and Surabaya Zoo. Royal Plaza Surabaya and Old City are also within 9 mi (15 km).

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 47 out of 94 reviews
Rating 8 - Good. 32 out of 94 reviews
Rating 6 - Okay. 8 out of 94 reviews
Rating 4 - Poor. 4 out of 94 reviews
Rating 2 - Terrible. 3 out of 94 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

9.2/10

Communication

Reviews

10/10 Excellent

Ade

Liked: Cleanliness, room comfort, communication
Very well set out accommodation.
Stayed 3 nights in Dec 2022
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are nice and comfortable. The kitchen is good equipped. The bathroom is very nice. The A/C can be more silent, other then that it's a good hotel just next to a big shoping mall.

8/10 Good

Panji

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

8/10 Good

Simon

Liked: Cleanliness, room comfort, communication

SURABAYA OCTOBER 2024

Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Stayed 3 nights in Oct 2024

10/10 Excellent

HYUNWOO

Stayed 1 night in Aug 2024

10/10 Excellent

Kiny

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryo

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 24 nights in Jan 2024

2/10 Terrible

Esther

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.
Stayed 2 nights in Oct 2023

8/10 Good

Jackie Wai Yip

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Aug 2023

10/10 Excellent

Juliana Commers

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Jul 2023

10/10 Excellent

CHANG TAO

Liked: Cleanliness, room comfort, communication
Stayed 5 nights in Mar 2023

6/10 Okay

George Yee Lee

Stayed 2 nights in Dec 2022

10/10 Excellent

HYUNWOO

Liked: Cleanliness, communication
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Aug 2022

8/10 Good

stephanie

Liked: Room comfort, communication
Stayed 3 nights in May 2022

4/10 Poor

TOMONORI

Liked: Communication
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

YUSUKE

Liked: Cleanliness, room comfort, communication
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

出張で利用

立地、内装、設備、清潔さ全て非常に良い。 朝食も美味しい
Stayed 1 night in Mar 2020

10/10 Excellent

eunho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

굿~~~~~~~~~~~~~~~

깨끗하고 조용하고 좋았습니다
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019